My husband and I first stayed at Montana Lodge and Spa 3 years ago and left being thoroughly impressed. This time around though feelings have changed. Upon arriving this time around we felt the staff were a little clumsy, eager to impress but without knowing exactly how to go the extra mile.
Do not misunderstand, the hotel is set in the perfect of settings. The rooms are cozy and the views amazing! The food is excellent! The pasta is exceptional and the tiramisu is the best I ever had!
the Spa on the other hand, although with spectacular views was a little smelly (hamam and sauna) and the private spa we booked was not ready on time and the jacuzzi was dirty, so we didn’t use it. We were not charged, however considering I booked a service and complained I would have expected ‘apologies madame, please have a coffee/ wine/ parking/ whatever on us’ now this would go the extra mile, especially for the rate per night! Continuing on the parking... is there really a need to charge 17 euros per day for the parking? Honestly where else can guests park in the middle of the mountains! If you need to coats to be covered, hide it in the rate.
All this being said, we would still stay again... I just hope the hotel manager reads this and ensures they and their staff understand what it actually means to go the extra mile!