8/10 Sangat Baik
8 Maret 2025
Good hotel, but negative experience with booking
The property was very good and the reception staff was lovely. The apartment we were in was older but well-kept, clean, and the bedding was really comfortable. My only negative was booking through Hotels.com instead of directly through the hotel. The Mantra offered much better rates directly (not even on sale) and when I asked hotels.com about it (I had purchased a "members only special" aka a surcharge, for the privilege), I was told that the hotel would not allow me to cancel and rebook and that they had tried to call reception to check for me but no one at the hotel would answer. The hotel however denied this and offered me a refund but it would have taken days to process through hotels.com and i didn't feel like dealing with the hassle of again trying to communicate with this website. It was my fault for not thinking to check the hotels website directly, prior to making the booking, instead of assuming that the rates offered by Hotels.com and advertised as special rates, were indeed "special," for the right reasons. Lesson learned. :)
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