It was straight out of a nightmare. from the traffic to get to it, took half an hour to go 1 block due to the Spam Jam, to the "parking" that is really only valet and hard find and to get into, a very tight ramp. The cockroaches were everywhere even during the day. They came in and sprayed te cockroaches, even on the dishes and left. Only for more to crawl out from under the bed... And bedbugs? Yes they have those to. As we were trying to take a picture of the bedbug, another cockroach crawled across the bed! We asked for another room and was told it was completey full. We left and spent the night in our car, myself, husband and 3 kids! Would not send my worst enemy there. Asked for my money back and was told i had to go through hotels.com but that they would not dispute it. Found out today hotels.com said they will not refund the money. Absolutely unacceptable. And for hotels.com to allow this? I have stayed in many hotels...and this is by far the worst! I have never had to leave a hotel and sleep in my car before. I live in the country and am comfortable with bugs...but not cockroaches and bedbugs in my bed! I would post pictures but it will not let me add them.