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HB Guest Home

3.5 star property
Guesthouse in Waterloo

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HB Guest Home

Terrace/patio
Exterior
Dining
Private kitchen
Living room

Reviews

5.8 out of 10

Popular amenities

  • Airport transfer
  • Laundry facilities
  • Air conditioning
  • Free parking
  • Free WiFi
Main amenities
  • Business centre
  • Airport shuttle
  • Area shuttle
  • Terrace
  • Air conditioning
  • Self-serve laundry
  • Luggage storage
  • Tour/ticket assistance

Room options

View all photos for Suite (American)

Suite (American) | Desk, free WiFi

Suite (American)

Highlights

Air conditioning
Private bathroom
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Warm 1)

Suite (Warm 1) | Desk, free WiFi

Suite (Warm 1)

Highlights

Air conditioning
Shower/bath combination
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Queen Bed

Cozy Room ( Bright Basement)

Highlights

Air conditioning
Shared/communal kitchen
Located below ground level
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Warm 2)

Suite (Warm 2) | Desk, free WiFi

Suite (Warm 2)

Highlights

Air conditioning
Shower/bath combination
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Europe)

Suite (Europe) | Desk, free WiFi

Suite (Europe)

Highlights

Air conditioning
Private bathroom
Shared/communal kitchen
Desk
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
315 Dear Born Blvd, Waterloo, ON, N2J 4Y9

What's nearby

  • Conestoga Mall - 3 min drive - 2.0 km
  • Wilfrid Laurier University - 3 min drive - 2.3 km
  • University of Waterloo - 5 min drive - 3.6 km
  • RIM Park - 7 min drive - 5.2 km
  • St Jacobs Farmers Market - 7 min drive - 5.7 km

Getting around

  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 17 min drive
  • Hamilton, ON (YHM-John C. Munro Hamilton Intl.) - 65 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 68 min drive
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 83 min drive
  • Kitchener Station - 12 min drive
  • Guelph Central Station - 29 min drive
  • Guelph, ON (XIA-Guelph Train Station) - 29 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Tim Hortons - ‬16 min walk
  • ‪Tim Hortons - ‬4 min drive
  • ‪A&W Restaurant - ‬3 min drive
  • ‪Taco Bell - ‬4 min drive

About this property

HB Guest Home

When you stay at HB Guest Home, you'll be within a 10-minute drive of University of Waterloo and St Jacobs Farmers Market. You'll have free perks such as WiFi and self-parking.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 4 rooms

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: 11 AM
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests must contact the property in advance for check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (14 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site extended parking (fees apply)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle within 15.00 km*

Other information

  • No alcohol allowed on site
  • No stag or hen parties

Property amenities

Working away

  • Business centre

Services

  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Terrace

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Home comfort

  • Air conditioning

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Shared kitchen access

Fees & policies

Refundable deposits

  • Deposit: CAD 200.00 per night (for guests under 25 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of CAD 50 per person (one-way)
  • Local area shuttle service is offered for an extra charge
  • Late check-in between 11 AM and 1 AM can be arranged for an extra charge of CAD 10
  • Late checkout can be arranged for an extra charge of CAD 10 (subject to availability)
  • Credit card charges are subject to an extra charge

Parking

  • Extended parking is available for an extra charge

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

HB Guest Home House Waterloo
HB Guest Home Waterloo
HB Guest Home
HB Guest Home Two Waterloo, Ontario
HB Guest Home Guesthouse Waterloo
HB Guest Home Guesthouse
HB Guest Home Waterloo
HB Guest Home Guesthouse
HB Guest Home Guesthouse Waterloo

Frequently asked questions

Does HB Guest Home offer free cancellation for a full refund?
Yes, HB Guest Home does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at HB Guest Home?
Sorry, pets aren't allowed.
Is parking offered on site at HB Guest Home?
Yes, there's free self parking.
Is an airport shuttle service offered by HB Guest Home?
Yes, an airport shuttle is available. The charge is CAD 50 per person one-way.
What are the check-in and check-out times at HB Guest Home?
Check-in start time: 4 PM; check-in end time: 11 AM. Check-out time is 11 AM. Late check-out is available for a charge of CAD 10 (subject to availability). Contactless social distancing and check-out are available.

HB Guest Home Reviews

Reviews

5.8

6.4/10

Cleanliness

6.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Poor

I waited for about 2hrs in front of the property without anyone to take care the check-in. I made phone calls and texted, no response
Jihua, 1-night trip
Verified Expedia guest review

2/10 Poor

Criminal, fraudulent, and not deserving of anyone's business. Should be put out of business. No one should risk or go through the experience we had!
NGALA, 1-night family trip
Verified Expedia guest review

6/10 Good

It was clean and friendly staff
Cory, 1-night trip
Verified Expedia guest review

2/10 Poor

Our room was cancelled 5 min. before we left.
Fred, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Was a pleasant stay had a nice room nice bed nice house all together
3-night trip with friends
Verified Expedia guest review

6/10 Good

It was nice to have the comfort of a home, but we felt like we could not go anywhere but in our room - there was a pathway of carpets with a "welcome" mat at the entrance of each room The room on the picture was encumbered with mattresses and linen for other guests, I suppose... I did not see the TV.
1-night romance trip
Verified Expedia guest review

2/10 Poor

Very unfriendly staff. Bad communication due yo heavy accent. The room was not a available. No one there to check in even 20 min. after che k in time. Had to all many times, no call back. Left to find somewhere else to stay and got charged 1/2 price. Thief.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Helen is very nice. Room is super clean. I will be back if I visit Waterloo next time. Strongly recommend !
1-night trip
Verified Expedia guest review

6/10 Good

If you are advertising a living room space it should be available not cluttered with items and rooed off from use. Checking in needs to be smoother as i needed to ho get cash from bank to pay. I assumed i had paid through expedia. Return of ny deposit was a nightmare yoo
Sam, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Close to Hwy 85 and Waterloo University. You will need to drive a little bit to get to the restaurants downtown but it is only an easy 10 minute drive. Farmer’s Market at St Jacobs is only a 10 minute drive to the north
Bill, 1-night trip
Verified Expedia guest review

2/10 Poor

Very disappointing Guest House
This is not a hotel. It is a house. I smelled terrible. The basement has a tenant with same entrance to house as "guests". There is no access to any seating area as the living room had furniture piled up with blankets on the pile with signs that read "off limits" and " do not use" There was a TV in a box in the living room as well but no TV for guest use. The kitchen had piles on the table and countertop that read. " Do not use" . It seemed like the owners were away for a while and just renting out rooms to unsuspecting guests as if it were a "hotel" but you couldn't use any furniture except the bed in the guest room. There were 3 bedrooms upstairs in the house and the guest room was small with a queen sized bed. The bathroom was dirty and was shared with the other rooms so no privacy. The owner had to meet us there as no one lived on the premises for us to pay. She looked at the toilet as she was showing us the room and facilities and flushed it as she said " Oh, it clean... no one use it" Then proceeded to take tissue and wipe off stains under the toilet seat . I could see the black mould in the toilet rim from the hall way.. we did not stay...
Christine, 2-night trip
Verified Expedia guest review

6/10 Good

Guest room with en suite in large house.
The bed was large and comfortable but the bathroom was not clean. The sink and shower had not been sprayed and wiped. Thankfully we had brought our own soap for the soaps provided were used. However the towels were clean and new.
3-night trip
Verified Expedia guest review

10/10 Exceptional

Nice place . Good people
Everything were good. Clean and good place to stay.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice, quiet and cozy..
Helen was a great host. She took care of everything in a good manner. Highly recommended.. Would love to stay again. Y
Yavuz, 1-night trip
Verified Expedia guest review

2/10 Poor

Turned away at the door
Me and my friend are two young female college students and we’ve never been to the area and we’re from the US so practically no cell service. I messaged the owner and told her we’d be arriving a bit later and she said that was fine. The traffic became crazy and we got there about half an hour later than expected. The owner was not there and the person that was told us we weren’t allowed in and barely made an effort to reach out to the owner. He told us just to cancel as we stood freezing on their doorstep. THE PRICE IS CHEAP BUT ITS NOT WORTH IT!!!
College Kid, 2-night trip
Verified Expedia guest review

4/10 Fair

Frustration itself
Pros: -Clean room Cons: -Owner lied about my credit card not working and notified me of it the evening prior to my arrival date -Owner and family were quite loud upstairs from my basement guest room until 11pm during first night of stay -Caught three spiders during first night of stay -Had to purchase my own bar of soap -Bed was not made upon arrival -Washing machine's been on all night during second night of stay, that I needed music from my earbuds to fall asleep -Only one Rewards point was given when I stayed for three nights because there was a discrepancy in amount paid, for I had to pay a surcharge for having paid by a credit card. Currently under investigation to rectify such situation, during which Brian, one of the managers or hotels.com, spoke to me with an angry tone of voice as if I was the culprit for paying a different amount than listed on the booking
3-night business trip
Verified Hotels.com guest review

2/10 Poor

We won't recommend this hotel to anyone, the host is not friendly.
3-night trip
Verified Expedia guest review

10/10 Exceptional

Enjoy at HB
I enjoy stay at HB. They have very good relationship with customers. I fill like home. This place we meet lot of people.
Kalpin, 7-night business trip
Verified Hotels.com guest review

2/10 Poor

Do not stay Here!! go to a hotel! Helen is crazy
The kitchen was dirty. Grease all over stove, no room to prep food on counter , the compost was very stinky, no tea towels or dish clothes. no hand towels, no lights in the living room. A tenant lives there and asked us to move our car from driveway so he could park in garage, so we parked on the street, and got a ticket. When we approached Helen, the land lady, she told us she would pay if we lied to hotel.com and say we cancelled the reservation so she would not have to pay fee and keep our cash. We refused to lie, and she would not pay for ticket
Verified Hotels.com guest review

8/10 Very good

Comfort and value
Picking up our kids at the university and this was close, quiet, clean and owner was friendly and accommodating! I recommend especially if you need a place to get a good night sleep without all the extras!
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

2/10 Poor

Do not make booking of this place!
I booked this place for my husband as there was no other places to book. When my husband arrived with two super larger suitcases, he were informed that there was no rooms left and our room was canceled even though I confirmed my booking through Expedia and still got the confirmation number with him. you can imagine such tragic situation my husband had. He flight 15 hours from the other side of earth and but when he was arrived, he has no room nor nowhere else to go as most hotels are fully booked due to weekend. he asked the owner to pay taxi charge as he had to relocate to other hotel.but the owner said she has no responsible on that and told us to talk to Expedia. this is completely unacceptable and this guest house and Expedia completely ruined our first impression of Canada. My recommendation: Do not make booking of this place if you don't want to be in trouble when you visit in Waterloo.
Canadalover, 2-night trip
Verified Expedia guest review

4/10 Fair

予約したのに部屋が用意されていなく、プライベートルームに宿泊する事になった。 23時近くにチェックインしたのでシャワーも使えず、最悪でした。
Mitsu, 1-night trip
Verified Expedia guest review

6/10 Good

In Waterloo for 3 days
I arrived very late in the evening, the check-in was fine, as well as the welcome from the owner. There are three bedrooms sharing the same bath, The room and the bath were clean upon the arrival, but they have been never cleaned during my stay. There was only one soap and one shampoo in the bathroom, while the shower gel was diluted with water, thus completely inappropriate. Breakfast was not available before 10.30 am, and thus was not required. Unforeseen surcharge was applied ( 2.65% of the total amount) for payment by credit card.
Verified Expedia guest review