Arrived and it is clear enough that straight ahead is check in for hotel and to the right is the bar/restaurant
When we arrived, we knew it would be self check in based on reviews however there was a sign on the hotel entrance saying self check in wasn’t working and to ask for assistance at the bar. We walked into the restaurant area asking for help, and was told to go back to check in and ring the bell. Did this several times, no answer, went back to restaurant, told again to keep ringing the bell, after ringing 20 times and feeling like an idiot I googled the number for the hotel to ask for help. They weren’t aware that the self check in wasn’t working and kept asking us to follow steps we’ve already tried. Eventually went to the bar again, this time a different person and they had the key to our room, they had been there the whole time but the other person previously just didn’t want to help.
The room was good, view was lovely and location was great