When you stay at The Franklin London - Starhotels Collezione, you'll be within a 15-minute walk of Hyde Park and Natural History Museum. Guests can visit the spa to indulge in massages, facials or body treatments, and Italian cuisine is served at The Franklin Restuarant, which is open for lunch and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers love the helpful staff and overall property condition. Public transportation is only a short walk: South Kensington Underground Station is 7 minutes and Knightsbridge Underground Station is 11 minutes.
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Babysitting*
Pets
Pets allowed (dogs only, 1 total, up to 14 kg per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
24-hours off-site parking within 1312 ft (GBP 52 per day)
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7 AM–11 AM
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Travelling with children
Children stay for free (see details)
Babysitting (surcharge)
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Safe-deposit box at front desk
Library
24-hour fitness centre
Full-service spa
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Lift
Hardwood flooring in room
Room amenities
Be entertained
Flat-screen television
Premium cable channels
Home comfort
Heating (climate-controlled) and air conditioning
Minibar
Bathrobes and slippers
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillow-top mattress
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Dining
The Franklin Restuarant – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 25 for adults and GBP 12.50 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for GBP 50 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 30 per pet, per night
Parking
Parking is available nearby and costs GBP 52 per day (1312 ft away; open 24 hours)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Also known as
Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London
Frequently asked questions
Does The Franklin London - Starhotels Collezione offer free cancellation for a full refund?
Yes, The Franklin London - Starhotels Collezione does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Franklin London - Starhotels Collezione?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 14 kg per pet. There's a charge of GBP 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at The Franklin London - Starhotels Collezione?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at The Franklin London - Starhotels Collezione and nearby?
The Franklin London - Starhotels Collezione has a spa and a 24-hour fitness centre.
Are there restaurants at or near The Franklin London - Starhotels Collezione?
Yes, The Franklin Restuarant offers Italian cuisine and garden views.
What's the area around The Franklin London - Starhotels Collezione like?
The Franklin London - Starhotels Collezione is in London City Centre, a short 7-minute walk from South Kensington Underground Station and 10 minutes' walk from Hyde Park.
The Franklin London - Starhotels Collezione Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
19 Jan 2025
Craig
Craig, 1-night trip
Verified Hotels.com guest review
6/10 Good
13 Jan 2025
Mark
Mark, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Jan 2025
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
6 Jan 2025
Sarah
Sarah, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Jan 2025
Sarah
Sarah, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Dec 2024
Quaint hotel off the Brompton Rd. Very quiet. Only elected to stay and take meals in London as we thought the price too steep and there were literally hundreds of eating places nearby. Staff extremely courteous and prompt. Room would probably need an upgrade as issues with sink ( reported) and the lighting was too dim for our liking but overall we had an extremely pleasant stay
D
D, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Christopher
Christopher, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 Oct 2024
Brian
Brian, 2-night trip
Verified Expedia guest review
10/10 Exceptional
4 Oct 2024
Superb
We really enjoyed our stay at the Franklin Hotel in London. The room, the service, the staff were all very lovely and top notch. They accomodated our every need and we wanted for nothing. We would definitely stay again.
Gayle
Gayle, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
28 Sep 2024
Matthew
Matthew, 1-night trip
Verified Expedia guest review
10/10 Exceptional
26 Sep 2024
Wendy
Wendy, 2-night trip
Verified Expedia guest review
10/10 Exceptional
25 Sep 2024
Amazing service and furnishings. Top notch stay.
Kelly
Kelly, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 Sep 2024
Nina
Nina, 4-night trip
Verified Expedia guest review
10/10 Exceptional
10 Sep 2024
Rauzia
Rauzia, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
9 Sep 2024
Thomas
Thomas, 1-night trip
Verified Expedia guest review
10/10 Exceptional
8 Sep 2024
Wonderful Stay
An amazing stay in a beautiful location, staff are super friendly and pleasant, the rooms are fantastic and fully equipped with everything you need, the food was amazing and restaurant staff were very helpful and welcoming, I would highly recommend for your next stay
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 Sep 2024
Sybil
Sybil, 1-night trip
Verified Expedia guest review
10/10 Exceptional
27 Aug 2024
Really professional & friendly staff. Wonderful bedroom. Fantastic location!
Nevin
Nevin, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 Aug 2024
Lee
Lee, 1-night trip
Verified Expedia guest review
10/10 Exceptional
20 Aug 2024
The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.
Taylor
Taylor, 5-night family trip
Verified Expedia guest review
8/10 Very good
19 Aug 2024
Erina
Erina, 2-night trip
Verified Expedia guest review
10/10 Exceptional
3 Aug 2024
Joni
Joni, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Jul 2024
Karen
Karen, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Jul 2024
Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.