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Hyatt Centric Playa del Carmen Beach House

4.5 star property
Upmarket beachfront hotel with outdoor pool, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Centric Playa del Carmen Beach House

Outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun-loungers
Panoramic Suite, Balcony (Panoramic Beach House) | Premium bedding, minibar, in-room safe, individually decorated
On the beach, white sand, beach cabanas, sun-loungers
Breakfast, lunch, dinner served; seafood

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Pet-friendly
  • Non-smoking
  • Parking available
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Free use of bicycles
  • Free beach club on site
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Separate bath and shower
  • Television
  • Terrace

Room options

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Grand Hyatt Playa Del Carmen Resort

Pool
Spa
Airport transfer
Pet-friendly
8.6 out of 10, Excellent, (1001)
The price is Rp2.407.099
Rp3.581.909 total
includes taxes & fees
13 Jan - 14 Jan 2025
Grand Hyatt Playa Del Carmen Resort
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About the area

Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Central Square - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cervecería Chapultepec - ‬3 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Tropical Playa del Carmen - ‬2 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hyatt Centric Playa del Carmen Beach House

At Hyatt Centric Playa del Carmen Beach House, you can spend time at the beach enjoying cabanas, beach umbrellas and sunloungers, plus you'll only be steps from Quinta Avenida. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness centre. CGrill serves seafood and is open for breakfast, lunch and dinner. This luxurious hotel also features a poolside bar, free bike rentals and a terrace.

All-inclusive

All-inclusive room rates at Hyatt Centric Playa del Carmen Beach House are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 27 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 total, up to 18 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (USD 15 per night)
  • On-site valet parking (USD 15 per night)
  • On-site garage

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • On the beach
  • Free beach club

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Step-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Local maps
  • Restaurant dining guide

Special features

Dining

CGrill – This restaurant specialises in seafood and serves breakfast, lunch and dinner.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: 10 per cent
  • Resort fee: USD 37.12 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 15 to 25 per person
  • Airport shuttle service is offered for an extra charge of USD 110 per vehicle (one-way. Maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from 29 August 2024 to 15 November 2024 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 40 per pet, per night (maximum USD 52.40 per stay)

Parking

  • Self-parking costs USD 15 per night
  • Valet parking costs USD 15 per night

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Frequently asked questions

Is Hyatt Centric Playa del Carmen Beach House currently open?
This property is closed from 29 August 2024 to 15 November 2024 (dates subject to change).
Does Hyatt Centric Playa del Carmen Beach House offer free cancellation for a full refund?
Yes, Hyatt Centric Playa del Carmen Beach House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Centric Playa del Carmen Beach House?
Yes, there's an outdoor pool.
Are pets allowed at Hyatt Centric Playa del Carmen Beach House?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 40 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hyatt Centric Playa del Carmen Beach House?
Yes. Self-parking costs USD 15 per night. Valet parking costs USD 15 per night.
Is an airport shuttle service offered by Hyatt Centric Playa del Carmen Beach House?
Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.
What are the check-in and check-out times at Hyatt Centric Playa del Carmen Beach House?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hyatt Centric Playa del Carmen Beach House?
No, this hotel doesn't have a casino, but Riviera Gran Casino (6-min walk) is nearby.
What is there to do at Hyatt Centric Playa del Carmen Beach House and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and beach cabanas.
Are there restaurants at or near Hyatt Centric Playa del Carmen Beach House?
Yes, CGrill offers seafood.
Does Hyatt Centric Playa del Carmen Beach House have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hyatt Centric Playa del Carmen Beach House like?
Hyatt Centric Playa del Carmen Beach House is a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Main Beach.

Hyatt Centric Playa del Carmen Beach House Reviews

Reviews

8.8

Excellent

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Jesus, 4-night trip
Verified Expedia guest review

10/10 Exceptional

JEROME, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Idan, 2-night trip
Verified Expedia guest review

4/10 Fair

We arrived and had to walk our luggage to the hotel out in the middle of a busy street, the room was filled with tiny bugs, cracks in the walls and ceiling, loud loud noise outside until 3 in the morning. For $500 a night I was terribly disappointed. (Never again!!!)
Verified Expedia guest review

6/10 Good

Me cobraron de mas y no me han echo mi reembolso
Carmen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Alina, 5-night trip
Verified Expedia guest review

4/10 Fair

Elian, 1-night trip
Verified Expedia guest review

4/10 Fair

Bar/Restraunt shut down! No food/drinks available
Let me first start by saying that this hotel is gorgeous and in a perfect location. However when we arrived they let us know that their restaurant and bar were shut down by the city and they lost their license so we didn't have access to any food room service or bar service while on property. This was a huge disappointment because one of the reasons why I booked this place was so that we could have poolside bar service. If the hotel had been honest about the condition and let us know before we came that they did not have food available we would have canceled the reservation and book somewhere else but I feel like they deceived us. They were also doing very noisy construction on the restaurant and bar during the day when we were laying around the pool. They also charged us a $300 deposit which seemed unnecessary because there was nowhere to spend the money. All in all it was a huge disappointment to stay at this place and I don't like being deceived.
Lara, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was excellent !!
Idania, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Angela, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Colleen, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Avia, 2-night family trip
Verified Expedia guest review

8/10 Very good

Monique, 3-night trip
Verified Expedia guest review

4/10 Fair

Hyatt channeling Motel 6.
This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Brandon, 5-night trip with friends
Verified Hotels.com guest review

6/10 Good

Cherie, 5-night trip
Verified Expedia guest review

4/10 Fair

The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
Heinz, 3-night family trip
Verified Expedia guest review

6/10 Good

Andres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
stephanie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 2-night trip
Verified Orbitz guest review

8/10 Very good

Nothing special just another corporate hotel in term of layout, decor. Cons: Bathroom shower overflowed making tile slippery and unsafe. Beach is very undesirable. Pros: Staff were all very courteous, polite, extremely accommodating. Drinks at the bar were great. Food we ordered was very good. Tequila tasting was fun. Location of the hotel is convenient to all your needs: restaurants, bar, entertainment, coffe shops, or shopping....
Viktoriya, 2-night romance trip
Verified Expedia guest review

6/10 Good

Verified Expedia guest review

6/10 Good

Sameena, 3-night trip
Verified Expedia guest review

4/10 Fair

They have 2 extra, high charges: incidentals (like $100/day) per day, not stay and resort fee of $35 for a gym, business center, yoga classes they dont have! you have to walk 5 blocks to another property if you want any of that. Yoga isnt offered every day, you need to check with them. They dont clean the rooms or change the sheets you have to hunt them down to get the service. It was until day #7 that we got a rug for the shower. Floors aren't cleaned as our socks were dirty from walking inside our room. Food is expensive & mediocre, service is bad, drinks are bland & diluted. Room service options are limited. Same 2 drinks $25 one day and $37 another day. I was stopped in the hallway after breakfast before walking to my room and asked for an ID, however they didnt ask my boyfriend for anything, as if i was a what? "because i saw you standing outside". The safe from one day to the next said wrong code and they said i forgot it... been using the same one for years... shady! Online pictures show a hotel with a beach, and beach club. It doesnt even have a beach and you dont want to sit or walk on their rocks as there are a lot of weird people hanging out there. I will never recommend this place and definetly not goint back. Not recommended if you have your car or a rental as they charge even if you self park. Its very inconvenient to drive to the property.
Brenda, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
Kara, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful property. Service was top-notch.
Katie, 4-night trip with friends
Verified Expedia guest review