2/10 Poor
24 Jan 2022
Poor communication
I called the hotel 2 weeks before to confirm my reservation to which I was told it's fine. Saturday evening before I left New York I called to remind them I'd be there late and to have the heat on in the room and I was told no problem. Later I received an voicemail stating that they had no room for me. The annoyance is that hotels.com has my confirmation for my reservation, So the communication is almost non-existent.
ivan
ivan, 1-night trip