Positives: comfortable bed, good imaginative decor, kettle, fridge. Negatives: lack of storage space, cramped ensuite shower room. Breakfast provision good but too busy to cope with number of guests. Crowded chaotic room, lack of available tables, some items running out. staff did best to cope. Eating one evening in Coffee Boutique was also chaotic - dreadful service, but Reception staff member intervened to eventually remedy situation. Reception staff professional and helpful. Entrance to hotel difficult with the number of steps, especially for older guests with luggage.