In the heart of Liverpool, Lock & Key Hotel offers a warm welcome with a coffee shop, bar, and restaurant. Connect to WiFi and enjoy concierge services that make your stay extra special. Previous guests rave about the helpful staff.
Liverpool Pier Head Ferry Terminal - 15 min walk - 1.3 km
Getting around
Liverpool (LPL-John Lennon) - 16 min drive
Manchester Airport (MAN) - 40 min drive
Chester (CEG-Hawarden) - 57 min drive
Liverpool Central Station - 7 min walk
Liverpool James Street Station - 10 min walk
Liverpool Lime Street Station - 11 min walk
Restaurants
Thoughtfully Cafe Liverpool - 4 min walk
The Red Lion - 3 min walk
Côte - 4 min walk
The Vibe - 4 min walk
Alberts Schenke - 2 min walk
About this property
Lock & Key Hotel
Lock & Key Hotel puts you in a great location, within a short 10-minute walk of Liverpool ONE and Royal Albert Dock. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Also, Cavern Club and The Beatles Story Museum are within a 15-minute walk. Fellow travellers love the helpful staff.
Languages
English
At a glance
Hotel size
14 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free off-site parking within 700 ft; booking required
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge)
Restaurant
Bar/lounge
Coffee shop
Room service (late night)
Services
Front desk (limited hours)
Concierge services
Luggage storage
Facilities
Safe-deposit box at front desk
Room amenities
Be entertained
40-inch Smart TV
Home comfort
Heating
Electric kettle
Sleep well
Blackout curtains
Premium bedding
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Dining
On-site venue – restaurant.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately GBP 10 for adults and GBP 10 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Policies
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Also known as
Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool
Frequently asked questions
Does Lock & Key Hotel offer free cancellation for a full refund?
Yes, Lock & Key Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Lock & Key Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Lock & Key Hotel?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Lock & Key Hotel?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Lock & Key Hotel?
No, this hotel doesn't have a casino, but Grosvenor Casino Liverpool (15-min walk) and Mecca Bingo (10-min drive) are both nearby.
Are there restaurants at or near Lock & Key Hotel?
Yes, there's an on-site restaurant.
What's the area around Lock & Key Hotel like?
Lock & Key Hotel is in Ropewalks, a short 7-minute walk from Liverpool Central Station and 9 minutes' walk from Royal Albert Dock.
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Lock & Key Hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Very good
4 Feb 2025
Cosy hotel in excellent central Liverpool location
Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.
Verified traveller
2-night trip
10/10 Exceptional
2 Dec 2024
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Lauren
Lauren, 1-night trip
10/10 Exceptional
27 Nov 2024
Great location
Perfect location for city centre, less than 5 minute was to John Lewis.
Always a warm welcome and perfect breakfast.
Maria
Maria, 1-night trip
10/10 Exceptional
24 Oct 2024
Great Stay
Really nice stay for one night to visit family in Liverpool. Overall, the hotel offered exceptional value for money and I'd not hesitate to return in future.
Peter
Peter, 1-night trip
6/10 Good
28 Feb 2025
Outdated photos on Hotels.com
The photos of the hotel are outdated. Kitchen/bar not open. All the windows were dirty. Lots of dust on the window frames. Room quite spartan. Hardly any decor (1 picture on the wall). Stayed on top floor. Boxed in by other buildings hence no view.
The positives: staff are very kind & helpful. Their service is excellent
Verified traveller
2-night trip
4/10 Fair
10 Mar 2025
Disappointment
Very disappointing stay. Kept up due to noise all night; left at 5am. Shower was unusable as the temperature control was broken. Bed very uncomfortable.
Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review.
Staff were very friendly to be fair.
Gary
Gary, 1-night trip
6/10 Good
4 Jan 2025
Good value
Pros- the staff were very friendly and overall for the price paid the room it was good value. Great location.
Cons - the room was tired looking and the bathroom was tiny. It was not water tight meaning the room did smell of damp
Danny
Danny, 2-night trip
8/10 Very good
12 Jan 2025
Good value for one night
This place is good for a pitstop / one night or so. Check in staff were lovely, hotel & room were nice and warm in the winter. As a solo female traveller, the hotel also felt very safe. My room was good for the price, but a couple of added details could have made it great. A bedside lamp so that there was more option than just the ceiling light would be great, and looking at the shower drainage system which is slow - the shower is more of a wet room and the floor could flood easily.
JENNIFER
JENNIFER, 1-night trip
10/10 Exceptional
6 Dec 2023
Really nice place to stay, very central and nice for a little get away x
Rachel
Rachel, 2-night trip
10/10 Exceptional
17 Apr 2023
Loved our stay
Wendy
Wendy, 2-night trip
10/10 Exceptional
4 Mar 2024
Lovely hotel, great spot, friendly down to earth staff,Sunday roast one of the best I've ever had, would definitely recommend to all
Lewis
Lewis, 3-night trip
8/10 Very good
13 Sep 2024
Will be back….yet again!
Fab returning visit.
Will be back.
Location is incredible with good staff vibe. Lovely room too
Fraser
Fraser, 1-night trip
10/10 Exceptional
6 Feb 2024
Lovely friendly hotel. Would happily stay again.
Simon
Simon, 2-night trip
8/10 Very good
8 Dec 2024
Great Hotel, will be back
Check in was easy, room 202 is big, the small heater in the corner doesnt really warm the room, so a bit on the cold side. Windows could do with soundproofing as the sound from outside is very audible, didnt really bother us but my bother others.
Bathroom is well equipped and large with underfloor heating.
The full Lock & Key full breakfast is delicious and worh every penny.
The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.
Graham
Graham, 2-night trip
10/10 Exceptional
26 Nov 2023
Staff were so friendly and welcoming and really makes the hotel comfortable. Great location and a relaxed atmosphere.
Carly
Carly, 3-night trip
10/10 Exceptional
16 Apr 2024
lovely hotel, very friendly staff in the hotel and the bar, couldnt do enough for you, great location, cool part of town away from the usual idiots, recommendations for dinner in a near by market which was amazing!
Tom
Tom, 1-night trip
10/10 Exceptional
1 Apr 2024
Great location
We had a two night stay in this hotel , it was all really nice, a lovely cosy bar and so close to everything, staff were lovely , I would not hesitate to stay here again if I was to return to Liverpool which hopefully I will 🙏
Maureen
Maureen, 3-night trip
10/10 Exceptional
3 Jan 2023
Excellent hotel, clean and friendly staff
Louise
6/10 Good
1 Nov 2024
Pros: Friendly staff, comfy rooms, amazing location very central.
Cons b: noise issues from party-goers who kept me awake for one hour in the night, I know it's not the hotels fault but maybe they can ask guests to be quiet after a certain time or not let young groups all stay in one room
No lift and shower is open so wets the entire bathroom
Elizabeth
Elizabeth, 1-night trip
8/10 Very good
31 Aug 2023
Great stay.
Lovely hotel and staff. Rooms were comfy and clean. Great location.
Pete
Pete, 1-night trip
10/10 Exceptional
31 Mar 2024
The staff was really nice. The breakfast excellent egg Benedict.
yasmine
yasmine, 2-night trip
10/10 Exceptional
9 Jun 2024
Lovely hotel
I think this is the best bed I’ve ever slept in!
Room was lovely. Clean, good temp, easy to locate.
Staff were really helpful and friendly.
Hotel is in a great location and a super price for a last-minute stay over.
Rachael
Rachael, 1-night trip
10/10 Exceptional
29 Jun 2023
Favourite place to stay in Liverpool
Great room - good service and good value
Elizabeth
Elizabeth, 1-night trip
10/10 Exceptional
9 Mar 2024
Great hotel great breakfast great service the bar boutique is excellent the service in there is fantastic the rooms are great easy access to Liverpool and parking just round the corner is so easy to get to the hotel with your luggage
Andrew
Andrew, 3-night trip
10/10 Exceptional
19 Feb 2024
Great hotel, in a good location right near L1
Lovely staff, clean room and good bar. I would definitely recommend!