2/10 Poor
4 Mar 2023
I made a big mistake booking my hotel here. Knew it was a mistake the minute I checked in. I am an older (dare I say elderly?) woman traveling along, so maybe I shouldn't have booked at a "bar", but it sounded fun online, nope. Room was nasty smelling and didn't feel secure, wifi in "common areas" means at the bar on chairs in the dirt and the dark. Spent the night, felt unsafe and uncomfortable, discussed in the morning and said I wasn't comfortable and was there any problem cancelling rest of my stay. Guy behind bar says no problem, helps me get a ride to another hotel.
And then it gets truly messed up ... refuse to refund me remaining nights. Ignoring texts, emails, etc. When I finally get through they say they can't refund because it's up to expedia. expedia says the hotel refused multiple times to refund. Just save yourselves the headache, there are many nice places to stay in Nungwi - just not this one.
Christelle
Christelle, 3-night trip
Verified Expedia guest review