6/10 Good
Dec 28, 2024
Great customer service, set low expectations
The hotel staff was great, excellent customer service. However there were a few disappointments. We reserved a Family Suite (2Q and 1K bed), and was pleased with the amount of space we got, but was a little disappointed when we found the Full size bed where we thought a King would be. Also, on the last day we came down for breakfast only to discover it was closed 30 minutes early because they ran out of coffee, juice, and waffles. They let us in to grab cereal and some apples and go back to the room, but a downer not to enjoy what was advertised. The pool was warm and my kids liked playing in it, but it isn't very clean and the hot tub wasn't working. Overall we enjoyed our time, but it was worse than what we thought it was going to be. Not a bad place to go, but set your expectations low for this budget hotel.
Greg
Greg, 2-night family trip
Verified Hotels.com guest review