Autonomous University of Mexico State - 7 min drive - 7.7 km
The Cosmovitral - 8 min drive - 8.8 km
Galerias Metepec Shopping Center - 13 min drive - 13.5 km
Zacango Zoo - 19 min drive - 17.4 km
Getting around
Toluca, Estado de Mexico (TLC-Toluca Intl.) - 37 min drive
Area shuttle (surcharge)
Restaurants
Mariscos el Dorado - 4 min walk
Las Tejas - 11 min walk
La Calle de los Mariscos - 11 min walk
Carnitas "El Pali - 5 min walk
Ostionería Barco de Alvarado's - 4 min walk
About this property
Best Western Toluca
Best Western Toluca puts you within a 15-minute drive of Nevado de Toluca National Park. Guests can visit the fitness center for a workout or grab a bite to eat at Los Arcos, which serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge and a snack bar/deli.
Languages
English, Spanish
At a glance
Hotel size
37 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 1 PM
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Offsite
Area shuttle within 10 km*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Fitness center
Banquet hall
Accessibility
Wheelchair-accessible path of travel
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Heating
Iron/ironing board
Sleep well
Blackout drapes/curtains
Alarm clock
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe
Special features
Dining
Los Arcos - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Optional extras
Area shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Hotel Toluca
Best Western Toluca
Best Western Toluca Hotel Zinacantepec
Best Western Toluca Zinacantepec
Best Toluca Zinacantepec
Best Western Toluca Hotel
Best Western Toluca Zinacantepec
Best Western Toluca Hotel Zinacantepec
Frequently asked questions
Are pets allowed at Best Western Toluca?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Best Western Toluca?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Toluca?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Best Western Toluca and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Best Western Toluca?
Yes, Los Arcos offers Mexican cuisine.
What's the area around Best Western Toluca like?
Best Western Toluca is located a short 17-minute walk from Cyberbox.
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
7.8/10
Staff & service
7.8/10
Amenities
7.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Jul 24, 2024
Totally enjoyed our stay and we will be back.
Elaine
Elaine, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Jul 5, 2024
It’s a good hotel but need up keeping in the room
Juan Carlos
Juan Carlos, 5-night family trip
Verified Expedia guest review
4/10 Fair
May 10, 2024
Hotel needs some upgrades.
The room was dated. Bed was very hard and uncomfortable. The pillows were hard. No AC. The hot water took too long. The towels were very hard and smelled. The only great thing was the breakfast. The ladies there were awesome. The reception staff were very friendly. We had the street view and at night it was so noisy
Norma
Norma, 3-night business trip
Verified Hotels.com guest review
6/10 Good
Nov 27, 2023
The breakfast was outstanding; it is not the usual breakfast included at these hotels, but much better and varied. In addition, the servers were amazing. As I stated, the property is average; some things may need some improvement, such as the mattresses and towels.
Montserrat
Montserrat, 2-night business trip
Verified Expedia guest review
6/10 Good
Aug 8, 2023
That’s no one to help you with the bags no elevator no room service because there no the restaurant so more things
Juan Carlos
Juan Carlos, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 1, 2023
Location convenient they nees a little Too. Up. Old and short bathroom .
Francisco
Verified Expedia guest review
10/10 Exceptional
Oct 16, 2022
Safe place and clean
Veronica
Veronica, 6-night business trip
Verified Expedia guest review
10/10 Exceptional
Oct 14, 2020
Great Hotel
Great place to stay that is easy to get taxis and good dining close by.
Staff are great and very helpful. Rooms very clean and comfortable.
Reginald
Reginald, 2-night trip
Verified Hotels.com guest review
4/10 Fair
Mar 4, 2020
Hilda
Hilda, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
Mar 3, 2020
Verified traveler
2-night trip
Verified Expedia guest review
8/10 Very Good
Nov 19, 2019
Ruido por la noche
Fue buena, pero se escucha ruido e la avenida toda la noche
FAUSTO EMRIQUE
FAUSTO EMRIQUE, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 14, 2018
Verified traveler
3-night trip
Verified Expedia guest review
2/10 Poor
Jul 4, 2018
Salvador
Salvador, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jun 11, 2018
Good place to stay
In my case my stay was good. The only exception I would say is the lack of an air conditioner, other than that everything is good.
Carlos David
Carlos David, 2-night romance trip
Verified Hotels.com guest review
8/10 Very Good
May 25, 2018
Kind and helpful Staff!
Staff was really kind and helpful. We checked in past 2 am, and it was pretty easy. We booked 2 double rooms for 5 people for one night in a business trip, but their beds are twin, so smaller than we expected. We kindly ask if they have a room with bigger beds since we were three in one. They offered us an extra room with extra towels, so that was really helpful and made our stay better!
Breakfast was fine. A buffet with the things you usually have for breakfast. So no complains.
Parking was really convenient.
Local area is fine since there are gas stations really close and the highway to continue the trip.
Gym was almost inexistent since the equipment is not working. Showers are short, so they dont' work for tall people. But other than that it was fine,
Thank you!
Josue Issac
Josue Issac, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
Aug 19, 2016
Bad hotel
I don't know how can be a Best Western... It was a bad experience. First of all, they didn't want to accept my reservation as I paid in Expedia, after a long discussion with the lady in the front desk, she gave me the room what I paid for. The hotel has no elevator, amazing because is a building with 3 floors. The rooms are very old. The 2 things that shocked me the most: the rooms hadn't no towels and the no rooms with no heater or air is unthinkable in a city as Toluca. Other things: the phone in the bed room doesn't work, internet access doesn't work properly. The only thing that I enjoy was the continental breakfast, very good...
luis
Verified Expedia guest review
4/10 Fair
Dec 9, 2015
Don't stay here!!
No hot water!!
Dirty shower towels.
And the pillow had hair from the previous guest.
Beds are really really hard.
The hotel faces one really busy street so all day you can hear the sound of cars , trucks and motorcycles .
On the good side front desk and staff are really friendly.
Yovani
Verified Hotels.com guest review
6/10 Good
Apr 29, 2015
Armando
Verified Hotels.com guest review
6/10 Good
Dec 24, 2024
Decepcionado
Me pareció muy descuidado el hotel.
Focos fundidos
Sin suficientes toallas en el baño
Algo muy desagradable fue que la TV sólo tenía 4canales y uno de material porno, ES UN HOTEL FAMILIAR!!!!
Adicional a ello el control remoto sólo funcionó un para de veces y luego nada.
la habitación que me tocó da al estacionamiento del hotel de paso de a lado, mucho ruido risas, en la madrugada.
Realmente pensaré bien si me vuelvo a quedar en ese hotel. Es una pena porque está muy bien ubicado para mis actividades en Toluca .
José
José, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 16, 2024
Confortante.
Muy confortante, fuimos por competencia de mi novio así que llegamos sólo a descansar, muy relajante.
Maricruz
Maricruz, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 4, 2024
Oscar
Oscar, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 25, 2024
Cómodo para descansar
Bastante cómodo, aunque en la habitación hizo falta la cafetera y el tapón de la tina para poderse relajar en ella
Emmanuel
Emmanuel, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
Nov 25, 2024
Francisco javier
Francisco javier, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 27, 2024
Deben mejorar mucho
No tienen elevador, pocas habitaciones sin tina, no es inclusivo con personas con discapacidades, el baño es pequeño y todo se moja, tarda en salir el agua caliente como 20 minutos y solo tienen para desayunar huevos lo único bueno es la atención ya que sus empleados son muy amables
Ana Maria
Ana Maria, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 12, 2024
Lindo hotel
Un hotel muy bonito, cómodo el personal sumamente amable y atento, desayuno delicioso