4/10 Lumayan
18 Nov 2025
Hi, Usually have no complaints, but I checked out early yesterday - told the person at the desk that we were checking out bc, the water from the shower.. the roll-in shower ran on the bathroom floor, which i didn't think was much of a big deal, my two sons are in wheelchairs so we use a roll in shower chair. but then after their showers I showered and went out into the bedroom area in bare feet and realized the carpet was completely sopping wet, like half the room, it had run out of the bathroom onto it and i had no idea, the room was damp smelling and the carpet was wet, I thought it would dry out and get better, but when we came back from lunch it was even worse smelling. I told him we were leaving and why it was 4pm - I understand that I made the reservation, but the room was not useable it was wet and smelled really bad - damp etc... then when I left he said he couldn't check me out until today - well I'm at home left yesterday at 4pm - I understand there are rules, but I am not very happy. I like staying there, but felt like this was not handled well, the wet floor etc, I feel like should be an extenuating circumstance .... or some offer to move rooms, or refund at least part of it. the room was not usable. Additionally, if there is a problem with the water running out like that - if I was alerted in advance - it would have never happened I could have blocked it with towels etc.. but I had no idea it wasn't just running back into the shower drain. I hope at the very
Cynthia
Cynthia, perjalanan keluarga 2 malam
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