4/10 Lumayan
30 Jul 2025
Complicated and weird reservation process
Hotels.com made the reservation itself simple, but what came afterwards with the company (Globalstay) was an absolute mess. First of all, the reservation is completely NR . Second of all, Globalstay required that I provide a picture of my identification, a selfie of me holding my identification, a picture of the other guest’s identification, and a deposit payable via PP, all before they provide the check-in instructions, which only came 2 days before our stay. Not only was this an odd and complicated process, but it did not leave me feeling good about it. Reviews from other sites reported several issues/complaints about this process. The room and the stay itself were fine. The place was decent for the price and we had no complaints there. We took several pictures of the room as we walked in and again before we left, to be on the safe side. However, a day or two after our stay, I received an email saying that some money would be deducted from my deposit because of “2 missing decorative pillow cases”. We never touched any decorative pillow cases, so I was very confused. I emailed them back to ask for details and they didn’t reply for 2 days, despite having previously being very fast with replies. I finally got an email indicating it was a mistake and the cleaning crew found the pillow cases, but it was still a very frustrating experience, especially since other reviewers stated issues with receiving their deposit back.
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