4/10 Fair
Feb 3, 2025
Disappointed
I was extremely disappointed with our stay. As soon as we walked down the hallway, there was an unpleasant odor. The room appear “clean” at first glance, but while unpacking, I discover to roaches, which was beyond disgusting. The bathroom was okay, but it was clear that it needed some improvements. The air conditioning also was not working properly.
When I was hanging some clothes, I noticed grafitti on the walls, which was unsettling. We were staying on the second floor, and it was impossible to get any rest because of the loud noises coming from the 3rd floor. We tried calling the front desk multiple times, but no one ever answer. We even went to the 3rd floor and knocked on doors to ask people to keep the noise down.
Breakfast was also poor. They only options were waffles, and while I saw eggs I didn’t dare to try them. The orange juice was watery. Honestly, I want to leave since we arrived, but wasn’t sure if I could cancel and get a refund due to the poor cleanliness of the room. I fell foolish for not reading the reviews before booking this stay.
Adriana
Adriana, 2-night family trip
Verified Hotels.com guest review