Our vacation began with an easy check-in, however turned into a quick safety issue immediately!! We were provided a door code for the building and entry code to our condo/townhome to only figure out the codes did NOT work!! Imagine standing with all your luggage , kids & going up a flight of stairs to have to call the front desk several times to get help and for them to have to manually let you in after 7-8 attempts ! Fast forward, we were provided a second code that never worked. Such an inconvenient experience. By day 3 of this, we went to the front desk and asked for a better solution . The assistant manager drove us back to the residence to find the entire locking mechanism didn’t work at all & stated “this is a hot mess” and we would be compensated something for the investigation. She also stated she would escalate this matter to the manager and regional manager would give us a call. She also sent maintenance to fix the issue. In The meantime she provided us with an actual key to enter and exit the room. The next day , well we thought it was fixed just to find out it still was not and we were asked to bring the key back to the front desk to receive a different code (same as the original) , just to find out it didn’t work. After speaking with Brian, the manger ok site, he stated after the tan a diagnosis, it appeared to be just a batter issue. If it was just a battery issue, why wasn’t that fixed on day 1?! Brian also stayed he couldn’t compensate us for the inconvenience
