Our recent two-night stay at your establishment was significantly marred by several unacceptable issues. Upon arrival, despite our booking costing over $400, we were assigned a basement-level room. This room was characterized by a strong, unpleasant musty odor. Additionally, the room's window directly overlooked the parking area, resulting in a complete lack of privacy.
We promptly requested a different room due to these conditions and were subsequently moved to a fourth-floor room. Unfortunately, this alternative accommodation presented an even more concerning problem: a pervasive ant infestation. We observed numerous ants throughout the room, including on our clothing, food items, and, most disturbingly, on the bed itself. We possess photographic and video evidence documenting this unhygienic situation.
When we brought these significant hygiene concerns to the attention of the front desk staff, the response was unhelpful. We were informed that no other rooms were available, and the staff offered no resolution or acknowledgement of the issue. We were simply advised to contact the manager.
As a direct consequence of these conditions and the lack of support, we experienced considerable discomfort and were unable to rest or eat properly. This ultimately compelled us to depart from the hotel prematurely, resulting in a thoroughly disappointing and unsatisfactory experience, especially given the expectation associated with the booking cost.