6/10 Bagus
28 Maret 2025
Convenient location
Stayed here to attend a Cleveland Cavaliers game and it could have not been more convenient. Check in was friendly and efficient. Room was clean and comfortable. Would have given a higher rating but for the following reasons: we were 3 people in a room with a king bed and pull out couch. When we pulled out the bed the mattress was not made. We searched the room for bedding and there was none to be found. We attempted to call the front desk from the in room phone to ask for bedding. The phone did not work. We tried to call the hotel from our personal phones and could not be connected with someone from the hotel. At check out i informed the employee and she said you need to ask for bedding for the couch. I said when you see that 3 people,are reserving this room, would you not assume we would need bedding? And, that there was a phone in the room, but it did not work. She had no response. Great place! Poor service.
LISA
LISA, perjalanan keluarga 1 malam
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