From the moment I checked in, Ravi was a great help. He was very informative of the hotel, its services, and the area. I had a wonderful stay and felt very comfortable there, which is saying something because I am from South Texas and have never been so far from home before. I felt nothing but welcomed and satisfied with the quality of the room, the services provided, and the excellent customer service. The young lady with blonde hair and glasses was also very sweet and kind. She was very helpful and assisted me with the cold water station--by the way, wonderful touch! Ice water is provided 24/7. The indoor pool and hot tub were very nice.