4/10 Fair
Jul 20, 2024
Poor Customer Service
I booked this hotel as it was labeled as a 4-star and quickly realized, upon arrival, that it was not the luxury hotel it purports to be. The front desk attendant must have been overwhelmed that day, because, he seemed frustrated and rushed the check in process. He handed us the keys and didn't explain anything about breakfast, WiFi, etc...the normal. I visited Rome, because, I had an event that night and of course there was no iron in my room. I returned to the front desk to obtain one and he informed me that they were all checked out for the day by other guests. If you don't have enough irons for every room why would you check them all out without collecting them back? When I asked for a solution he didn't seem to care about my dilemma and I felt dismissed. As a result I went to my event with wrinkled clothes. I went back to my room and attempted to wash my face and the soap dispenser fell apart in my hand. The hotel was about 10 minutes from the Colosseum though so that was a good thing. It's a small budget hotel that's good for short visits, but don't have too high of an expectation. They didn't even ask how my stay was when I checked out, because, obviously they don't care.
KADIAN
KADIAN, 1-night trip
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