We stayed at this hotel many times when it was a Phoenix Inn and really appreciated the facilities. We didnt think the change to Best Western would be that different; however, the "upgrades" they have made make the experience very sterile and unwelcoming. The biggest issue is the change in the type of bed frame to some kind of metal structure. Every time you get in or out of the bed, there is a very loud clunk, clang sound. We changed rooms and this was true in both rooms. And, the beds are very high and difficult to get into. My wife is 5'6", and had a really hard time getting into the bed. It was easier for me at 5'11", but still very high. The good points are that The service was great and it was very clean.