Village Hotel Newcastle

So, 1st thing was upon arrival being told that we would have to pay £5 per day parking. The woman checking us in was very welcoming and polite. The room was a good size but was very dusty. That aside it seemed clean. The facilities were good although there was no coffee machine in the room as indicated by the photos online, also the ESPA products in the bathroom were lovely but offset by the really cheap thin toilet roll . I would also expect a mini fridge in 2020. We wanted to have a drink, so went to the bar. We were stood waiting for 15 minutes and were completely ignored by the staff on shift and it wasn't even busy. We ended up going to a local pub. We tried again when we got back and yet again we were completely ignored and yet again we left. We like going to the village hotel usually and a main reason is the breakfasts. The large buffet with a lovely selection of fresh salmon, pate, cooked options etc, this was not the case. I know we are amidst a pandemic, and changes must be made, but the only option was a full english, vegetarian English or cereal and bread. And to make it worse it was a childs portion. Small cheap sausages, and very salty bacon. Very disappointing. We only ate is as we had paid for it. The following day we went to the pool for a dip. The place was run down and in desperate need of modernising. There were no signs to the pool so i was opening random doors until I found the right one. The water was cold, and the hot tub wasn't working. Not impressed

Comfortable stay altho’ a little different to the last one with plenty of covid restrictions in place. Restaurant still open but with a limited menu but overall, a pleasant stay and I will be back with Work very soon.

My stay was great 👍 i always like little nights away with my kids especially when prices are good

Had to pay extra for parking, not advertised before I booked

The rooms and bathrooms are a bit tired. The breakfast (even allowing for Covid restrictions) was poor.

Receptionist was excellent - food is a little naff. Clean, comfy rooms. Was in a noisy room next to the extractor, was quickly moved. Food menu at the bar is a little samey, burger was dry. But, all in all good. Really glad they have changed the 'grab and go' breakfast. That was soul destroying.

Easy check in and check out. Room was nice and clean but the tea & coffee supplies were dirty. Biggest issue was the whole place was very hot so an uncomfortable night and having breakfast was like sitting in a sauna. Also could not reach room service at all by phone and the app did not work.

Short business stay. I have stayed in Newcastle several times and thought this hotel would be good as close to the location I was visiting. Hotel overall was clean and friendly. Bar menu very limited (although understandable given the current climate), food was poor and not overly appealing. I went for the steak it was very tough. Room was clean but I went to make a cup of coffee to be greeted with the spoons un usable and also the cups not clean. The spoons had something still attached which did not look good.

Horrendous experience bad check in rooms not ready hot hose pipe in the pool for hot water freezing changing rooms no loo roll wouldn’t bother visiting again

So so. Hotel was lovely. However I solely booked this for spa. I was not informed prior to visit that only the pool was open So did feel disappointed with that Also the noise on the hotel was really bad - it went on most of the night Apart from the above, we did hace a nice time and is ideally located for where we wanted to visit.