This is probably the worst hotel experience I've ever had, and I travel a lot! I've stayed at this hotel a few years ago, and thought that it would be a safe choice. However, clearly a lot has happened during this time, and the hotel is more worn and unappealing than I remember it to be. My negative experience started right after check-in, trying to get to the floor my room was located in. Several buttons in the only working elevator didn't work. After having to take the stairs to get to my room, I found it - only quickly to realize that they hadn't cleaned it. Someone had left their marks in the toilet. I understand errors can happen, and I quickly got a new room, - and an apology that this never happens. After getting to my second room I was a bit stunned to see that the bathroom in this one was even more filthy, and in addition had a few dried up contact lenses on my nightstand. I called the reception again, who quickly came upstairs with keys for another room, that they had already checked... I was pleased to get a new room, and the overall cleanliness looked ok. It wasn't until I was about to place my food in the small fridge that every room has that I realized that it was actually full of mould!! And at this time I just gave up.. It was clear to me that this hotel has no interest in establishing routines that allows for the bare minimum of hygiene.. I was hoping they'd ask me about my stay during my check out, because then I'd address this directly - but they didn't.