6/10 Good
Feb 2, 2025
Shameful.
I had reserved a NON smoking room, with a king bed. for me and my father. which the front desk had originally gave us. when i was in the shower they moved us from our NON smoking room to a smoke friendly room, because "matinence is listed to do this room we need to move you." I have severe allergies and asthma and i could not handle the stale smoke smell in the room we were given. This is not okay this is NOT what i had reserved. I suffered for two days because of these peoples insolence. Not to mention your smoking bedroom had a broken couch, no fan in the bathroom, and no ventilation. AND we didnt see matinence until the day we left, and they were NOT in the room we were supposed to have.
Chad
Chad, 2-night family trip
Verified Hotels.com guest review