Nestled by the ocean, The Waterfront Suites - Heritage Collection offers a tranquil retreat with a lush garden and convenient conference space. Connect to WiFi, take advantage of luggage storage and laundry services.
Auckland Intl. Airport (AKL) - 125.3 miles/201.6 km
Airport shuttle (surcharge)
Restaurants
âȘCbk Craft Beer and Kitchen - âŹ2 min walk
âȘMarina Cafe Opua - âŹ7 min drive
âȘHone's Garden - âŹ25 min drive
âȘPaihia Wharf - âŹ2 min walk
âȘCharlotteâs Kitchen - âŹ3 min walk
About this property
The Waterfront Suites - Heritage Collection
The Waterfront Suites - Heritage Collection offers a fantastic location, putting you just a 5-minute walk from Bay of Islands and Paihia Wharf. You'll have free perks like WiFi and self parking. Apartments feature bonuses like kitchens and washers/dryers, along with LCD TVs and DVD players.
Languages
English, French
At a glance
Property size
15 apartments
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Special check-in instructions
The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Height restrictions apply for onsite parking
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Beach
On the beach
Internet
Free WiFi
Parking and transportation
Free self parking on site
Height restrictions apply for onsite parking
Roundtrip airport shuttle (surcharge)
Family friendly
Free crib/infant bed
Babysitting (surcharge)
Kitchen
Refrigerator (full size)
Stovetop
Microwave
Dishwasher
Electric kettle
Toaster
Cookware/dishes/utensils
Bedrooms
Premium bedding
Bed sheets provided
Rollaway/extra beds: NZD 40.0 per day
Bathrooms
Hair dryer
Towels provided
Free toiletries
Entertainment
LCD TV with digital service
DVD player
Outdoor areas
Barbecue grill
Garden
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry facilities
Work spaces
1 meeting room
Conference space (592 square feet)
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (with limits)
Smoke-free property
Services and conveniences
Tour/ticket assistance
Daily housekeeping
Safe
Iron/ironing board
Luggage storage
Safe at front desk
Front desk (limited hours)
Location highlights
Near the ocean
On the bay
On the waterfront
In the city center
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
15 rooms
3 floors
2 buildings
Built in 2006
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Credit card charges are subject to an extra charge of 3 percent
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for NZD 40.0 per day
Parking
Parking height restrictions apply
Policies
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The Paihia Sails Three Bedroom Premium Suite is located in a different building, 55 yards (50 meters) from the main property and does not have access to amenities such as the pool and barbecue facilities.
The Waterfront Suites - Heritage Collection Paihia
The Waterfront Suites - Heritage Collection Aparthotel
The Waterfront Suites - Heritage Collection Aparthotel Paihia
Frequently asked questions
Are pets allowed at The Waterfront Suites - Heritage Collection?
Sorry, pets aren't allowed.
Is parking offered on site at The Waterfront Suites - Heritage Collection?
Yes, there's free self parking.
Is airport shuttle service offered by The Waterfront Suites - Heritage Collection?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Waterfront Suites - Heritage Collection?
Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. Check-out time is 10 AM.
What is there to do at The Waterfront Suites - Heritage Collection and nearby?
The Waterfront Suites - Heritage Collection has a garden.
Does The Waterfront Suites - Heritage Collection have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.
What's the area around The Waterfront Suites - Heritage Collection like?
The Waterfront Suites - Heritage Collection is located on the waterfront, a short 1-minute walk from Bay of Islands and 3 minutes' walk from Paihia Wharf.
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The Waterfront Suites - Heritage Collection Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 5, 2024
Quality Accomodation close to dining and wharf options.
Karrina
Karrina, 1-night trip
10/10 Exceptional
Oct 5, 2024
It was a beautiful property. Very accessible to lots of dining options.
Chris
Chris, 3-night trip
10/10 Exceptional
Aug 9, 2024
Wonderful place to stay in Paihia - two bedroom apartment was ideal for the whole family and gorgeous views!
Rebecca
Rebecca, 1-night trip
10/10 Exceptional
Jul 15, 2023
Fantastic accommodation and location!
Jasmine
Jasmine, 1-night trip
10/10 Exceptional
Jul 25, 2023
Great place we will be back.
Grant
Grant, 3-night trip
10/10 Exceptional
Aug 1, 2024
Fabulous
We had a lovely comfortable, spacious suite close to shops and restaurants, on the waterfront and easy parking.
Alexandra
Alexandra, 1-night trip
10/10 Exceptional
Jun 30, 2024
Its amazing love the look of the whole room and suites. Everything complinets the rooms well.
Mereana
Mereana, 1-night trip
10/10 Exceptional
Oct 10, 2022
Perfect spot across the water, a really pleasant stay
shenita
shenita, 1-night trip
10/10 Exceptional
Jan 14, 2024
Great location, good coffee next-door and Terra restaurant very close. Loved being so close to everything and the beach. Comfortable clean room. The pool was great for some morning exercise. We were very happy with our short stay here.
Isaac
Isaac, 1-night trip
10/10 Exceptional
Apr 21, 2024
The receptionist was lovely. Very helpful
Anna
Anna, 1-night trip
10/10 Exceptional
Apr 24, 2023
Loved the property đ
Kirstin
Kirstin, 2-night trip
10/10 Exceptional
Feb 9, 2023
The grounds are beautifully landscaped. It is super close to all of the main areas of Paihia
The suite itself was so well appointed.
Christina
Christina, 2-night trip
10/10 Exceptional
Aug 21, 2022
Friendly clean great FOH
Mark
Mark, 1-night trip
10/10 Exceptional
Feb 21, 2024
Exceptional
This is our second time staying here & it doesn't disappoint ,fabulous, spacious suites, Great location on the bay, close to all restaurants , the grounds are beautifully landscaped, secure underground parking, extremely friendly staff, would highly recommend
Ann Marie
Ann Marie, 3-night trip
8/10 Very good
Mar 5, 2024
Air con wasnât working but otherwise a fabulous property and location
Gillian
Gillian, 1-night trip
10/10 Exceptional
Oct 1, 2022
We have stayed here a few times and have always found it great ,very convenient to all amenities ,exept for the man at reception who when i asked if the restaurant over the water was open asked which restaurant,the one directly opposite i replied,he acted like i was an idiot,i thought he was
ian
ian, 2-night trip
4/10 Fair
Mar 17, 2024
Rude aggressive receptionist. No view.
John
John, 5-night trip
6/10 Good
Nov 23, 2022
Pretty good. Disappointed in condition and smell coming from the carpet in bedroom. Mouldy or damp
Nick
Nick, 1-night trip
8/10 Very good
Oct 22, 2023
Lovely place - pity about the Wi-Fi
My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely â this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldnât even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.
Alan
Alan, 3-night trip
8/10 Very good
Feb 23, 2025
Schön, aber ohne Meersicht
GrundsĂ€tzlich sehr schöne und moderne Apartements. Das einzige was ich vermisst habe war etwas Blick zum Meer, obwohl eigentlich gerade am Meer gelegen haben nur die teuren Apartements Meerblick, auch wenn die Bilder das vielleicht anders suggerieren. Von dem her kann man auch gerade so gut eine geĂŒnstigere Unterkunft weiter weg vom Meer nehmenYyy
Verified traveler
2-night trip
10/10 Exceptional
Sep 8, 2024
Sue
Sue, 6-night trip
10/10 Exceptional
Aug 23, 2024
Very helpful with organising day trips
Louise
Louise, 3-night trip
10/10 Exceptional
Aug 22, 2024
Corey
Corey, 1-night trip
10/10 Exceptional
Jul 24, 2024
Great place to stay nice and handy to restaurants and shops. Nicely presented and very clean, highly recommend to stay