Excellent hotel and location! However, there was quite a long line at check-in and even though there were 3 people working, only one was checking in. I realize the other desk was for Hilton Honors, but no one was in that line, so why not help the line of 12 people checking in? The manager was speaking with another worker...and I realize it was probably important. But from 3-4 on concert day, staff should be more attentive. However, one of the cleaning staff was AMAZING. Kris (Chris?) was the sweetest lady...she went above and beyond to help us out!