I was not too happy with this stay. My 14 month old baby was playing by the pool, there was a shard of glass on the floor, I immediately removed him from the area as I did not feel it was safe enough for him.
The kids club was the reason I booked the holiday, the staff were friendly in the kids club- however there was not much to do there. Both my children would not have been able to spend more than 30 minutes there as the limited activities would not keep them entertained.
The lifts in the hotel were very fast to close and would notify if they were open with a sound or sometimes the light would not work, so we would have to wait quite some time.
In the restaurant, the service was poor, whenever we ordered a kids meal, the adult meals would come first and the kids meal halfway through, which wasn’t great for 2 hungry children. It ruined meal times for us.
On the 2nd night the room smelt like sewage, we could not understand why, we called concierge who arranged a technician to come and sort it out, this ruined our stay as the room smelt very bad. We could not open the balcony door to air the room out as it was not safe to do so with the kids. We were not offered a different room.
The high chairs were dirty each time we ate for a meal, I wiped them down before putting my 14 month old in. I didn’t mind, but it would have been easier if they were clean. Whenever we asked for drinks with our meals as we were half board, the drinks would come at the end of our meal. Not happy.