2/10 Buruk
8 Januari 2025
Worst experience EVER!
The older Indian man was aggressive & rude. I paid for my stay when I reserved the rooms but apparently he thought it's unreasonable to questioned why I was given a credit card receipt to sign. He rolled his, yelled "did I asked for your credit card?" I asked him to calm down and be more respectful and he just got more aggravated. He went on to complain how Expedia was the one who's making people sign the receipt as proof because "dishonest people" asked for refunds after their stay. He threw a room card down and proceeded to process our 2nd room. When he finally gave us our 2nd room's key card and receipt, I pointed out that he never gave us the receipt for the first room. He yelled at us again and said he did. I pointed at the surveillance camera and asked him to check his footage, he yelled that the camera was a dud! We asked him to reprint the receipt, he slammed the credit card machine down in front of us and yelled he can't. The rooms were filthy and disgusting. I'll let the photos do the talking. We would have left but my family were really tired from the long drive. The next day another hotel guest lady asked if we had hot water. She said she reported the problem but the guy was rude and acted as if she was crazy. This place needs to be shut down.
Lee-Ling
Lee-Ling, perjalanan keluarga 1 malam
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