6/10 Bagus
21 Januari 2023
Two bedroom villa
Booked a one bedroom villa. Upon checkin, I was informed that one bedroom villas were not available and was upgraded to a two bedroom villa. However, the two bedroom villa was not directly facing the sea unlike the one bedroom villas which I had originally booked. Checkin staff did not take the initiative to keep our luggage and I had to ask the concierge myself. When the villa was finally ready, there were some problems with the villa 6009:
- one of the bathtub sink stopper was not functioning. Called maintenance to fix it but to no avail
- TV channels were not working - poor or weak signal. Only YouTube and Netflix were working
- some of the wallpaper were peeling off
- pool was in the process of being refilled
There were some positive points:
- the buggy service was prompt and arrived within 5 minutes of calling
- buffet breakfast at Taste was sumptuous with a variety of Western, Malaysian and Japanese items to choose from
In general, the Westin fell short of my expectations as a 5-star luxury resort for the price paid for the villa.




Kah Kay
Kah Kay, perjalanan bersama teman 2 malam
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