We chose this property specifically for the private Jacuzzi on the balcony, which we paid for. However, upon arrival, we found that the Jacuzzi was not functioning, the water was dirty, and the hotel stated it could only be repaired in March 2025. Additionally, the hotel staff was unaware that my airport transfer was included, which I found unprofessional. While they attempted to resolve the issue by offering another room with an indoor Jacuzzi, it was over-chlorinated, and the water did not heat properly.