Rosen Shingle Creek

The Rosen is beautiful with great amenities. The pool area and service at the pool is great. The rooms are clean but we did not get cleaning service on one of our 3 days! We were out of the room from 9:30 to 4pm. The other aggravation throughout the stay was the poor room charging system throughout the resort. I tried charging drinks upon arrival and was told there was no card on file. Went to the desk and she scanned my cc and said we were set. Charged food at the bar and all went well. Grabbed breakfast the next day and when I tried charging to the room I was told they would have to get aporoval at the desk. When I asked why she said it was security for my protection. That is bs since she did not ask for id so she did not know who I was. So after 5 minutes the lady at the restaurant said go and she will get it taken care of. I went to the desk for the 3rd time in 2 days and the desk clerk said they only put a $50 hold on the card and apologized. I asked how we get this fixed for the rest of the stay and she asked if I wanted to put $200 on the card and I approved. The rest of my stay was fine on my charges. Then when I got home i saw my card had charges of $200, $100, $55, $50 and the $218 that was my final bill. $668 of charges to get $218 paid is ridiculous and the desk was not very concerned. In 45 yrs of travel when I give a cc at check in I have charged with no issues? The food at the restaurants are just ok, nothing great and over priced for what you get.

The check in staff insisted they did not need my credit card and yet when we got to the pool (only able to be there for 3 hours one day and 2 hours next AM) - tried to order food/beverages and had to pack up everything, go back up to room, get credit card, go to front desk then back to pool to set up again. Also, valet was INSANE on day of check out. Made attempt between 11:45 and 1:15 pm to call to valet to have car ready at 1:30 however, they were "not taking calls." When we checked in we were assured, "just call down 15 min before your are ready to leave and we will have your car ready." Went down stairs, stood in the heat for almost one hour waiting on our car to come up from a parking lot 100 yards away. Drop your things off at the door and park your own car - much smarter option. The people who worked there from front desk, to pool side servers, valet and room cleaners were incredibly sincere, kind, generous with their time, and courteous.

We had a great time and the property is beautiful

Good

Amazing, as always!