I live in Thailand, I travel all over Samui at least one per week, I'll never stay in this loud, disorganized, rude and unprofessional hotel again. I called the front desk to ask for extra toothpaste, I had forgotten mine, they simply hung up on me, I called back several times and they continued to hang up on me. The next a.m., as I was rushing to get to the ferry, they accused me of "stealing" the bottled water, so since the information said the plastic water bottles were free, I happily gave them back. Then they accused me of stealing the glass bottled water, which I explained was in the fridge. They did not believe me. (remember, I'm running late to catch the ferry) so I walked upstairs and showed them the 2 UNOPENED GLASS BOTTLES, and they had no response. Then tried to accuse me of drinking a sprite that I bought at 7-11. They don't even have sprite in their mini-bar. Huge waste of my time and just an overall terrible experience!!!