4/10 Lumayan
17 Februari 2025
Great location but thats where it ends
Overall I would not recommend this hotel and I am honestly shocked that it gets such high reviews. This hotel has a fabulous location but that is about the only great thing about it. The staff at check in was nice and helped us to get a room early (I had reached out weeks prior and asked about this). She stated the room was ready but we couldn't go up for 10 minutes so we had to eat breakfast. We had been traveling and didn't care about breakfast but had no other choice. In less than 10 minutes our room was ready. We booked a deluxe room and there was nothing deluxe about it. Our view was the pipes and roof over another building. The bathroom was fully glass which was not clear from the photos. It is awkward to lay in bed and the wall next to you is someone on the toilet. The room was small and very cramped. The listing showed cable but not a single channel came in. The hallways are dark and you can hear every noise from the rooms around you. If this hotel wasn't so centrally located it would be a 2 star hotel at best with some modern decor.
As I was checking out I asked for a receipt which could not be provided. A large group was checking in and advised that due to the weather warnings their rooms had been given away. 16 people were standing there with no where to go and it was quickly obvious that this is a regular occurrence. I worked front desk at a hotel prior and the way the staff handled this situation was far from professional.
Traveler terverifikasi
Perjalanan 4 malam
Ulasan tamu Hotels.com yang terverifikasi
