I've visited Springhill Suites since 2020, and I've always been pleased with the stay. It is something about the vibe and the ambience that I've always loved and enjoyed and that's how this stay was. The only thing that was different was that the double beds were very small and that genuinely threw me off. So, I attempted to see if I could make a possible change and the first customer service representative that checked me in was very kind and helpful, so I assumed that the next one would be as well. When I requested a different room since I had a toddler with me that I would be sharing a bed with, the second customer service representative was very cold, nasty, and rude about making a change and it almost altered my view on my visit, but I did not let it get the best of me, so I enjoyed it as best as I could. I love the Smart TV, the relaxing open area to watch television, the comforting view and area and the hotel overall.