6/10 Good
14 Oct 2024
Friendly...but Ants ...
Upon arrival, the staff was pleasant however..Our room wasn't what we booked, we booked a 2 bed suite and was given a 1 bed suite, when asked, they said it was because we booked 3rd party and its not guaranteed. They did offer a roll away bed that we eneded up habing to use. The side of the fridge and rhw counter where dishes sat had ants. When I made them aware, they said they woupd take care of it when they brought the rollaway bed. We left to go to softball games and returned thay night with more ants. The next morning I brought this up to the front desk, they asked if it was ok if maintenance went in while we were away. I agreed but when we retuned that evening, we still had ants and the room smelled of bug spray. Needless to say the ant problem was not resolved.
Christina
Christina, 2-night family trip
Verified Hotels.com guest review