We encouraged other family members from out of town to stay at the Hampton Inn. Unfortunately, it was not a good experience. On our last night, our room key, along with 3 others, was mysteriously deactivated. With our rooms on the 4th floor, one family member for each room went back to the lobby for a new key. Two members encountered a staffer who refused to provide a new key because their name wasn't on the reservation even though they could provide ID with the same address as the guest on file. It was a frustrating and disappointing experience. While many staff were friendly and courteous during our stay, the last night was bad. Not a good impression for our out of state families.