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Hotel Colonial Playa del Carmen

3.5 star property
Aparthotel with outdoor pool, near Quinta Avenida

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Junior Suite | Desk, free WiFi, bed sheets
Reception
Front of property
Lobby sitting area

Reviews

7.8 out of 10
Good
In the heart of Playa del Carmen, Hotel Colonial offers a warm welcome with an outdoor pool and free in-room WiFi. Explore nearby Xplor Theme Park or unwind in the lobby near the TV. With helpful multilingual staff, car rentals on site, tour assistance and luggage storage for convenience.

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • 130 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Car hire on-site
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
  • TV in a common area
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Lift
  • Outdoor swimming pools
  • Free toiletries
The current price is Rp539.003
Rp700.092 total
includes taxes & fees
12 May - 13 May

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room | Desk, free WiFi, bed sheets

Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 40 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Desk, free WiFi, bed sheets

Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Living room
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

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The price is Rp635.563
Rp816.868 total
includes taxes & fees
5 May - 6 May
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Xcaret Eco Theme Park - 12 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Tacos Gomez - ‬2 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪+mas Rico tacos - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

Hotel Colonial Playa del Carmen puts you in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk. Fellow travellers say great things about the helpful staff and location.

Languages

English, Spanish

At a glance

DONE

Property size

    • 130 apartments
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:30 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • No on-site parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free Wi-Fi, with a speed of 25+ Mbps

Parking and transport

  • No on-site parking available
  • On-site car hire

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Soap
  • Shampoo
  • Free toiletries
  • Toilet paper

Entertainment

  • 20-inch TV with satellite service
  • TV in a common area

Work spaces

  • meeting rooms
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 150
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Phone
  • Luggage storage
  • Banquet hall
  • Change of towels (on request)
  • 24-hour front desk

Location highlights

  • In the city centre

Things to do

  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Window guards

General

  • 130 rooms
  • 4 floors
  • 2 buildings
  • Built in 2008
  • Colonial architecture

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property collects a 1.50 USD environmental tax at check-in.

Also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Is there a pool at Hotel Colonial Playa del Carmen?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Hotel Colonial Playa del Carmen?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Colonial Playa del Carmen?

Sorry, there's no on-site parking at Hotel Colonial Playa del Carmen.

What are the check-in and check-out times at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is 11:30 AM. Contactless check-out is available.

What is there to do at Hotel Colonial Playa del Carmen and nearby?

Hotel Colonial Playa del Carmen has an outdoor pool.

What's the area around Hotel Colonial Playa del Carmen like?

Hotel Colonial Playa del Carmen is in Downtown Playa del Carmen, a short 4-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach. Travellers love the aparthotel's prime location.

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Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Location
Beach
Service staff
Value
Refrigerator
Downtown
Walking
Elevator
Lobby

Reviews

6/10 Good

Beautiful hotel in the old style.
Vivian, 7-night trip

10/10 Exceptional

Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Chance, 2-night trip

10/10 Exceptional

Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Dinesh, 1-night trip

10/10 Exceptional

The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Liliana, 14-night trip

10/10 Exceptional

Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓
Francis, 8-night trip

6/10 Good

Property is a little outdated but overall good for just a night.
Robert, 2-night trip

10/10 Exceptional

I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Shawn, 7-night trip

10/10 Exceptional

This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.
Claudia, 7-night trip

10/10 Exceptional

Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Aaron, 6-night trip

10/10 Exceptional

Great

Great place and atmosphere
Veronica, 1-night trip

10/10 Exceptional

Traveled

Great place close to everything
Veronica, 1-night trip

10/10 Exceptional

Exelente spot
rosalinda, 1-night trip

4/10 Fair

I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment.
Jeff, 1-night trip

6/10 Good

Maggie

I would give it maybe a 3 stars. My room had two single beds hard mattress. There was smell like cigarette, a hole on the ceiling and woke up one morning and had no water. Very little hot water and WiFi did not work. ☹️
6-night trip

6/10 Good

The customer service was great! 2 out of our 4 rooms reserved were older and out dated. We would have liked to have our family all on one floor or closer to one another but the hotel was unable to accommodate this. One of the rooms had many cockroaches.
Shauna, 7-night trip

8/10 Very good

Staff was friendly and helpful! Room was big and comfortable. Only downside was that the pool was being renovated. Should be nice when done!
Vern, 1-night trip

8/10 Very good

Very nice Hotel. Very nice Location!
Alessandro, 3-night trip

8/10 Very good

Affordable and close by everything.
Richard, 2-night trip

8/10 Very good

The hotel was very well located. The pool and all the shared areas were very clean (the cleaners worked tirelessly). The rooms were a good size. The towel policy was a bit difficult (i.e. you had to leave ID, which seems weird since they already had your information including credit card info. Also, their policy on sheet changes was draconian, i.e. we stayed a week. Mid week, my daughter asked for a sheet change and was told the cost would be 700 pesos which is almost $50. This seems excessive since if we had stayed 1 night, they would have changed the sheets for the next guests.
Georgia, 7-night trip

8/10 Very good

Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi
Laurence, 3-night trip

10/10 Exceptional

They helped us out accommodated to our needs
Veronica, 1-night trip

8/10 Very good

Easy walking distance to beach and shopping and restaurants
Julie-Ann, 3-night trip

8/10 Very good

Charge for towells
PORFIRIO MARTINEZ, 2-night trip

6/10 Good

This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal.
Daniel, 3-night trip

8/10 Very good

Poor Communication

Communication was poor before arrival. Comments said front desk closed at 6:00 pm and I was arriving close to midnight. I sent several messages to them before I got a clear answer that there was a front desk clerk 24 hours a day. Also, I had booked a room with picture of a fridge, but they told me in comments no rooms had fridges. I had one after all. Comments did not explain to you that there is an elevator too.
MARY, 3-night trip