Garden Palace Hotel Surabaya

Property class: 4
Hotel with 3 restaurants, near Tunjungan Plaza

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Garden Palace Hotel Surabaya features a nightclub and puts you within a 15-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa, and Green House, one of 3 restaurants, serves international cuisine. Other highlights include 2 bars/lounges, a health club and a 24-hour fitness centre.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Airport transfer
  • Parking available
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

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Showing 11 of 11 rooms

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Room

Standard Classic King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room

Standard Classic Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Superior King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room

Superior Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Room

Deluxe Thematic King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room

Deluxe Thematic Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Royalle Club King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room

Royalle Club Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Suite

Room

Royalle Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room

Menteri Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Room

Sultan Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

A modern building with a curved facade, multiple floors, and a prominent green stripe.
Agogo Downtown
Surabaya Center
  • Free parking
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.8 out of 10, Excellent, 18 reviews
The price is Rp323.967
Rp392.001 total
includes taxes & fees
13 Dec - 14 Dec
Agogo Downtown
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About the area

Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

  • Surabaya Plaza Shopping Mall - 1 min walk - 0.2 km
  • Balai Pemuda - 1 min walk - 0.2 km
  • Submarine Monument - 6 min walk - 0.6 km
  • Grand City Surabaya - 8 min walk - 0.7 km
  • Tunjungan Plaza - 11 min walk - 0.9 km

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Pasar Turi Station - 4 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Tandes Station - 26 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Rujak Cingur - ‬3 min walk
  • ‪Zangrandi Ice Cream - ‬2 min walk
  • ‪EXCELSO - ‬3 min walk
  • ‪J.Co Donuts & Coffee - ‬3 min walk
  • ‪Nishiki Shabu House Garden Palace Hotel - ‬1 min walk

About this property

Garden Palace Hotel Surabaya

  • Garden Palace Hotel Surabaya features a nightclub and puts you within a 15-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa, and Green House, one of 3 restaurants, serves international cuisine. Other highlights include 2 bars/lounges, a health club and a 24-hour fitness centre.

At a glance

Hotel size

    • 360 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)
    • Free babysitting

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • On-site parking only available on request
    • Secured uncovered on-site self-parking (IDR 60000 per day; includes in/out privileges)
    • Secured uncovered on-site valet parking (IDR 25000 per day; includes in/out privileges)
    • On-site motorhome/coach/lorry parking (fees apply)
    • Limited self- and valet parking on-site (max 10 spaces per unit)
    • Height restrictions apply for on-site parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking area (fines apply)

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Reviews

Garden Palace Hotel Surabaya Reviews

7.2

Good

6.8

Cleanliness

7.8

Location

7.8

Staff & service

6.6

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Semuanya bagus
Verified review

10/10 Exceptional

Bersih dan nyaman
Verified review

2/10 Poor

ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
Verified review

4/10 Fair

Great location but not very well maintained

The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
Verified review

8/10 Very good

Tempatnya lumayan hanya saja kmr mandi untuk saluran pembuangan air kurang bagus sehingga air shower meluber. Hotel juga sepi. Tempat tidur speinya sedikit kotor ada bercak seperti darah. Amenities juga kurang kalau untuk berdua karena sikat gigi hanya ada 1.
Verified review

8/10 Very good

Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
Verified review

6/10 Good

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Verified review

8/10 Very good

Good location, need better wifi
Verified review

6/10 Good

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Verified review

8/10 Very good

Sufficient for a business trip

Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.
Verified review

8/10 Very good

추천합니다.

직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다.
Verified review

8/10 Very good

만족합니다.

전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.
Verified review

10/10 Exceptional

Amazing hotel

Great
Verified review

10/10 Exceptional

Defiantly will stay again

Great
Verified review

8/10 Very good

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
Verified review

2/10 Poor

Dirty

Very dirty hotel. Very old and not good place to stay
Verified review

6/10 Good

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Verified review

4/10 Fair

Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan
Verified review

8/10 Very good

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Verified review

6/10 Good

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.
Verified review

8/10 Very good

Good

Location is good.... staff very friendly....
Verified review

6/10 Good

Palace should be palatial

I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Verified review

4/10 Fair

Was a very nice hotel. WAS

The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
Verified review

4/10 Fair

i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Verified review

8/10 Very good

Pleasant place to stay.

comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.