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City Express by Marriott Playa Del Carmen

3.5 star property
Suburban hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for City Express by Marriott Playa Del Carmen

Exterior
Restaurant
Restaurant
Lobby
Room, 2 Double Beds | 1 bedroom, desk, blackout curtains, soundproofing
In the heart of Playa del Carmen, City Express by Marriott Playa Del Carmen offers a vibrant retreat. Start your day with continental breakfast, stay active at the 24-hour gym, or relax by the outdoor pool with sun loungers. Previous guests have praised its proximity to Quinta Avenida and helpful staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free breakfast
  • 24/7 front desk
  • Electric vehicle charging point
  • Gym
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Free area shuttle
  • Free beach shuttle
  • Fitness centre
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout curtains
The current price is Rp909.572
Rp1.145.369 total
includes taxes & fees
5 Sept - 6 Sept

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Room, 2 Double Beds

1 bedroom, desk, blackout curtains, soundproofing

Room, 2 Double Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

1 bedroom, desk, blackout curtains, soundproofing

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Property amenity

Wyndham Garden Playa del Carmen

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.0 out of 10, Very good, 1,003 reviews
The price is Rp1.026.081
Rp1.345.469 total
includes taxes & fees
1 Sept - 2 Sept
Wyndham Garden Playa del Carmen
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About the area

Map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 16 min walk - 1.4 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.6 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playacar Beach - 19 min walk - 1.6 km
  • Playa del Carmen Main Beach - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.8 miles/20.6 km
  • Free local area shuttle
  • Free beach shuttle

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Rolandi's - ‬2 min walk
  • ‪Don Sirloin Playacar - ‬1 min walk
  • ‪El Gran Taco - ‬12 min walk

About this property

City Express by Marriott Playa Del Carmen

City Express by Marriott Playa Del Carmen puts you a short five-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness centre. Also, Playa del Carmen Main Beach and Playacar Beach are within a short drive.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 135 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 1 PM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

Off-site

    • Free area shuttle within 10 kilometres
    • Free beach shuttle

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–10:00 AM
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free local shuttle

What to do

  • Free beach shuttle
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Double-glazed windows
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
ROOM

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen
HELP_OUTLINE

Frequently asked questions

Does City Express by Marriott Playa Del Carmen offer free cancellation for a full refund?

Yes, City Express by Marriott Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at City Express by Marriott Playa Del Carmen?

Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.

Are pets allowed at City Express by Marriott Playa Del Carmen?

Sorry, pets aren't allowed.

Is parking offered on site at City Express by Marriott Playa Del Carmen?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at City Express by Marriott Playa Del Carmen?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 1 PM.

Is there an on-site casino at City Express by Marriott Playa Del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min drive) is nearby.

What is there to do at City Express by Marriott Playa Del Carmen and nearby?

City Express by Marriott Playa Del Carmen has an outdoor pool and a fitness centre.

What's the area around City Express by Marriott Playa Del Carmen like?

City Express by Marriott Playa Del Carmen is in Playacar, a short 19-minute walk from Quinta Avenida and 20 minutes' walk from Playa del Carmen Maritime Terminal.

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City Express by Marriott Playa Del Carmen Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Popular mentions

Room
Breakfast
Bed
Service staff
Beach
Water
Lobby
Restaurant
Weather
Location

Reviews

4/10 Poor

It’s a very basic hotel w
Luis Rosado, 4-night trip

4/10 Poor

The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
Frenny, 6-night trip

8/10 Good

The location is convenient. Several restaurants nearby.

10/10 Excellent

They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
Louise, 1-night trip

10/10 Excellent

Excellent location
Patricia, 4-night trip

10/10 Excellent

Nice place to stay
Walter, 1-night trip

8/10 Good

👌
Juan Carlos, 1-night trip

10/10 Excellent

Good service and friendly, Clean room and free breakfast.
Christian, 1-night trip

10/10 Excellent

I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.
Elsa Liliana, 1-night trip

10/10 Excellent

It was pretty good overall
Karla, 2-night trip

10/10 Excellent

Walking distance to the beach and restaurants
Reyna, 2-night trip

10/10 Excellent

There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Nedra, 1-night trip

8/10 Good

Average hotel
maelad, 2-night trip

6/10 Okay

Ice machine down. No Google Pay.
Philip, 10-night trip

6/10 Okay

The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Eric, 7-night trip

10/10 Excellent

It is accesible , ease to find, comfortable.
1-night trip

6/10 Okay

I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
janett, 2-night trip

4/10 Poor

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.
Jose, 2-night trip

4/10 Poor

Ok
Flor, 1-night trip

2/10 Terrible

Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE.
Olga, 1-night trip

2/10 Terrible

Condition of my room was horrible. Tiny cockroaches in the walls and underneath the bed. One wall had fungus and the furniture was in poor condition. Shower curtain was ripped. Overall, a hell of a room
Erick, 2-night trip

2/10 Terrible

We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

8/10 Good

La comida estuvo rica, pero los jugos se gastan rápidamente y tardan en rellenarlo, por lo que observé si se supervisa pero esperan tiempo para prepararlo. Una sugerencia es poner aproximadamente cada cuanto tiempo se rellena o se cambian los alimentos. Hay rejas oxidadas que las pintan pero pueden darle mantenimiento porque están muy oxidadas o bien, ya rotas (poner un letrero) pues solo pintar no es adecuado (que tal si alguien se corta).
Joan, 1-night trip

8/10 Good

Habitación limpia, cómoda, bien ubicada, cerca de los parques xcaret, xenses, xplor, a precio adecuado en comparación al resto. El desayuno incluido basico, buen cafe, solo se escasearon las servilletas, y por las noches hay gente que hace mucho ruido y se escucha todo. Restaurantes cercanos, taqueria, alitas, en general lo recomiendo.
Fernando, 3-night trip

8/10 Good

Roberto Carlos Luna, 5-night trip