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Hotel Puerta del Sur

3.5 star property
Riverfront hotel with restaurant, connected to the convention centre, near Rio Cruces Bridge

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Photo gallery for Hotel Puerta del Sur

Front of property – evening/night
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
Lobby sitting area
View from room
Garden
A great choice for a stay in Valdivia, Hotel Puerta del Sur features a marina. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include 3 hot tubs, a fitness centre and a sauna.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Free breakfast
  • Free parking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Restaurants and bar/lounge
  • 3 hot tubs
  • Fitness centre
  • Sauna
  • Free use of bicycles
  • Seasonal outdoor pool
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Business centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
The current price is Rp1.642.850
Rp1.642.850 total
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout curtains

Standard Room

Highlights

Heating
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin with Terrace

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin with Terrace

Highlights

Heating
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Rainfall showerhead
  • Resort view
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Twin

Junior Suite Twin | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite Twin

Highlights

Heating
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin

Superior Twin | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin

Highlights

Heating
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Rainfall showerhead
  • River view
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

Highlights

Heating
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Rainfall showerhead
  • River view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

Superior King con Terraza | In-room safe, desk, laptop workspace, blackout curtains

Superior King con Terraza

Highlights

Heating
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Rainfall showerhead
  • Resort view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

Superior King | In-room safe, desk, laptop workspace, blackout curtains

Superior King

Highlights

Heating
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Rainfall showerhead
  • River view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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8.4 out of 10, Very good, 71 reviews
The price is Rp1.618.967
Rp1.618.967 total
includes taxes & fees
26 Apr - 27 Apr
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About the area

Map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000

What's nearby

  • Rio Cruces Bridge - 2 min walk - 0.2 km
  • Pedro de Valdivia Bridge - 18 min walk - 1.5 km
  • Costanera Arturo Prat - 2 min drive - 2.0 km
  • Valdivia Square - 3 min drive - 2.1 km
  • Cervecería Kunstmann - 5 min drive - 3.7 km

Getting around

  • Valdivia (ZAL-Pichoy) - 29 min drive
  • Antilhue Station - 40 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Planeta Brunch - ‬3 min drive
  • ‪Sweet & Gourmet - ‬14 min walk
  • ‪El Bunker - ‬12 min walk
  • ‪Bar Bundor - ‬13 min walk
  • ‪La Bota Cervecera Brew Restaurant - ‬8 min walk

About this property

Hotel Puerta del Sur

A great choice for a stay in Valdivia, Hotel Puerta del Sur features a marina. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include 3 hot tubs, a fitness centre and a sauna.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 40 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • On-site parking is limited
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Paddleboard on-site

What to do

  • Kayaking
  • Boat tours
  • Paddleboard on-site
  • Pool table
  • Bike tour information
  • Fishing

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Free bike hire
  • Bike cleaning
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on-site

Facilities

  • 1 building/tower
  • Built in 1994
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • Marina
  • 3 hot tubs
  • Sauna
  • Banquet hall
  • Dock
  • Outdoor entertainment area

Accessibility

  • Lift
  • Lift door width (centimetres): 100
  • Area rugs in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CLP 53500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • The seasonal pool is open from December to March

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a smoke detector on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hotel Puerta del Sur
Hotel Puerta del Sur Valdivia
Puerta del Sur
Puerta del Sur Valdivia
Hotel Puerta Sur Valdivia
Hotel Puerta Sur
Puerta Sur Valdivia
Hotel Puerta del Sur Hotel
Hotel Puerta del Sur Valdivia
Hotel Puerta del Sur Hotel Valdivia

Frequently asked questions

Does Hotel Puerta del Sur offer free cancellation for a full refund?

Yes, Hotel Puerta del Sur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Puerta del Sur?

Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Hotel Puerta del Sur?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Puerta del Sur?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Puerta del Sur?

You can check in starting at 3 PM. Check-out time is noon.

Is there an on-site casino at Hotel Puerta del Sur?

No, this hotel doesn't have a casino, but Casino Mundo Dreams (2-min drive) is nearby.

What is there to do at Hotel Puerta del Sur and nearby?

Have fun with on-site activities such as kayaking, fishing and cycling. Additional recreation nearby includes casino gaming. Soothe your senses in one of the 3 hot tubs or make use of other amenities, which include a seasonal outdoor pool and a sauna. Hotel Puerta del Sur also has a fitness centre and a garden.

Are there restaurants at or near Hotel Puerta del Sur?

Yes, there's an on-site restaurant.

Does Hotel Puerta del Sur have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Hotel Puerta del Sur like?

Hotel Puerta del Sur is located by the river, a short 2-minute walk from Rio Cruces Bridge and 18 minutes' walk from Pedro de Valdivia Bridge.

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Hotel Puerta del Sur Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

This hotel is spectacular, great location, great food great, beautiful!
Colin, 1-night trip

10/10 Exceptional

Jewel in Valdivia
Lovely hotel. The restaurant is great and you can get private expeditions on the river from the hotel
Antonia, 1-night trip

10/10 Exceptional

Extremely nice hotel for the price.
Matt, 1-night trip

10/10 Exceptional

Relaxing Vacations
Very good hotel, very conveniently located near a mangrove area, for bird watching
Alex, 2-night trip

10/10 Exceptional

The staff was great and the view from our room of the river was great.
Jose, 4-night trip

10/10 Exceptional

Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Yenny A, 2-night trip

8/10 Very good

Nice hotel
It's a nice hotel, well located, very quiet and beautiful view of the river.
Eduardo S, 1-night trip

10/10 Exceptional

Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Eduardo Suarez, 1-night trip

10/10 Exceptional

Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular. Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
ingrid, 1-night trip

8/10 Very good

Expedia lies again! This is a nice clean property with nice sized rooms, wide hallways and wooded area surrounding property and plenty of free parking. No business center, bellman,or concierge. This is a solid 3 star hotel and it is fine. Why Expedia overrates this hotel is very misleading. Nicest part is the checkin desk has young university staff attending hotel mgmt school and actual try to help guests. Very refreshing!
Marty, 2-night trip

10/10 Exceptional

Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub.
Mary, 1-night trip

8/10 Very good

All Good!
Claudio, 1-night trip

8/10 Very good

Nice hotel with river view
Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Eduardo, 1-night trip

6/10 Good

Not bad, but not great.
I was disappointed with this hotel. The breakfast was a bare minimum, hardly a buffet. I dined in the restaurant Botanico for dinner and i found it expensive and not that good. The hotel is also a bit hidden from the center of town. In their defense, it appears the hotel is not finished. The elevator wasn’t working and there was plenty of construction going on. I am not usually a complainer, but I won’t stay here on my next trip to Valdivia.
todd, 1-night trip

8/10 Very good

Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Enrique, 1-night trip

10/10 Exceptional

Roberto, 2-night trip

10/10 Exceptional

2-night trip

8/10 Very good

Lugar muy acogedor.
El hotel es genial, sus instalaciones y su entorno es único. Quizás deben tener una mayor variedad en la carta del restaurante y tener una precios más competitivos con otros locales de la ciudad. En cuanto al muelle se recomienda poner letreros de advertencia en la zona donde hay humedales para los niños que no conocen esa zona.
Rodrigo, 2-night trip

8/10 Very good

Anders, 1-night trip

6/10 Good

Las habitaciones no tienen aire acondicionado, el personal no tiene información concreta de los servicios del hotel así como el procedimiento para hacer uso de las instalaciones, las duchas son antiguas y súper incómodas
JUAN, 2-night trip

8/10 Very good

El hotel es muy lindo, pero en la habitacion habia feo olor (como a humedad ... la verdad, estuvimos dos noches y ni avise ... no era super terrible, pero restaba). La vista muy linda, los espacios exteriores hermosos!! El bar muy lindo con fogones para disfrutar en dias frios.
2-night trip

6/10 Good

Valeria, 1-night trip

8/10 Very good

Aline, 3-night trip

10/10 Exceptional

Hotel tranquilo, muy buenas habitaciones, personal del hotel muy atento y dispuesto a atender los requerimientos de los huespedes. El hotel esta lejos de la zona turistica a pie (20min caminando). Pero en auto o Uber, a 5 min.
Leon, 4-night trip

10/10 Exceptional

4-night trip