The staff was very helpful; however, the property and the upkeep needs a lot of improvement. In the room the floors were dirty, there were little black bugs in the bathroom, and the padded walls were stained (Lord knows what's living under there). I had the breakfast included: the scrambled eggs were cold, as if they just came out of the refrigerator, the bacon and sausages were not even cooked, and the coffee wasn't good at all. This is far from being a 4 star hotel.