This review was submitted before 2018 and has not been verified.
2/10
TERRIBLE! This was the first time using Hotels.com and we were extremely disappointed. We arrived to find the hotel boarded up and no lights on. We phoned the hotel.com call centre 3 times and spent 1hour on the line. They did not call us back as promised they did not find us another hotel. Horrific experiance. 98% of edinburgh was full and were looking to sleep on the floor or basement of a bar luckily we eventually found a extremely expensive BB that had a late cancellation. Worst 1st year aniversary ever. We still have had not email or contact from Hotel.com to get our money back.