4/10 Fair
25 Nov 2024
We were not impress with the room condition of the hotel and we receive a dirty room with dirty towels, items left in the room. Spoke to management about it, but it seems like we were just complaining too much. This room had roach in it. We were only offered $20 off one night and nothing else... what was not great is that management did not address us after. If we were white, then it would have been different situation. This hotel needs more management staff training...the front desk agents both the guy and young lady was pleasant, but the supervisor was rude. The restaurant staff and cafe shop staff were amazing... but supervisors and management need training and development.
Verified traveller
3-night business trip
Verified Hotels.com guest review