The staff were excellent. The evening front desk at check-in were super nice and fast. The bartender Ahmad at the Beach-Bar is very respectful and makes nice fresh mojitos. The staff at the main restaurant were friendly and accommodating, especially Nouredine and Hamadi who oversee the main restaurant plus 3 waiters: 1 served the right side of the patio section, and the 2 others served the right inside of the restaurant. All 5 never missed a single request, not to my group, but they were also very nice to all other guests. There is a huge variety of food during each of the 3 daily meals at the main restaurant, not so at the beach restaurant though. The Entertainment team are friendly and offered decent shows despite the clear lack of resources. Minor number of staff seemed selective of who they were more friendly towards, based on age, gender, and nationality. The room however needs improvement especially the bathroom sliding glass door of the 2nd room was hard to maneuver and got stuck multiple times, which was impossible for my child to use. Also, adding a door to the 2nd room for privacy would be great since adults also use the room. Mosquitos are awful, but it's not the hotels fault. Make sure to take some bugs spray. There are no tables with the beach lounging chairs, so you either put your drink or snack on your chair or on the sand. Overall the good outranks the everything else. I hope this review helps the hotel make some improvements.
