The design of the hotel is beautiful. The receptionists and bartender were all kind. The hotel room itself was beautiful, clean with a wonderful view however, there was a night where we experienced the elevator not working, no one on site and had to force the doors open to be able to enter our rooms. The internet was also not working so we were scared we’d be locked out of our hotel. When we notified the staff the next day they gave us free breakfast for 2 days. Honestly, I would have appreciated that night refunded because I had never experienced something like this with a hotel before and questioned where we’d sleep that night had we not been able to open the door. On our last day, a particular lady working in the buffet was very rude and disrespectful to multiple people including myself.
Beautiful place, just had a terrible experience with the elevator and lady at the buffet. Besides that, everything was wonderful.