First, they tried putting us in a king bed room instead of two queens with a sofa bed. We are a family of 4 - two adults, a 16 year old girl, and a 6 year old boy. We went to the desk and they changed us to what we reserved, even though he told us it was someone else’s room because they were at capacity. Once we got to the new room, there were crumbs all inside the sofa bed, bandaid trash in it and on the floor, and a used water bottle under the sofa bed. We could 3 popcorn kernels in the sheets of one of the queen beds. Additionally, there was no cover over the light just inside the door and the toilet was loose. We checked out within 20 minutes because we could not stay there. They didn’t have any other rooms to offer us and the ones we were given were wrong and unacceptably dirty. Now, hotels.com is fighting returning the charge because they claim the property won’t respond to them. I didn’t get to stay here, the girl at the desk even called her manager right in front of me who confirmed we could cancel our booking. I was from out of town and had to pay for a different hotel room and they’re continuing to leave me responsible for this payment. I will NEVER stay here again nor will I stay at another Holiday Inn. Absolutely nasty and terrible customer service.