Let’s start with the positives:
· The front desk and maintenance staff were polite
· The bed was very comfortable
· Plenty of towels were provided, which is often an issue
Basic fails:
· The air conditioner didn’t work
· The fridge didn’t work, no biggie, but the replacement one didn’t either, which was important for dietary restrictions
· Cream colored curtains had literally been stitched multiple times with black thread and were still shredding
· The floor was ridiculously dirty and likely hadn’t been mopped in months (pic attached)
· There’s no coffee maker in the room, so the lobby is your only option
· The “free breakfast, the people in the restaurant ‘bill you for’, which can be removed at the front desk
· We were asked twice by cleaning staff when we were leaving despite having the do not disturb on the door for conference calls, for a noon checkout. Once at 10am and once at 11:45am.
There are lots of hotel options in this area and I expect much more from a Hilton. Slightly outdated is one thing, the rest made it very easily a place I will not return to.
We had a minor accident that required ice and towel for some minor bleeding, then wiping the floor. Attached is the dirt from 2 steps in the door in that wipe up…that is gross, and I have 2 dogs and 3 kids.