Family trip to Universal. Staff was extremely friendly and accommodating. Hotel was kept extremely clean. It's an old building, but kept up very well. Bathrooms are very small, but good enough for a night or two. The market inside the hotel is much larger than most hotels and has most anything you coukd think of. The Japanese steakhouse was good. Staff there was great. The bar was nice, but high priced, especially because the glasses are small (similar to a scotch glass) and they were only filled 3/4 full ( and this wasn't a fluke, went there two nights in a row. We utilized the shuttle to Universal, which was convenient. I just wish they started the pick up a bit earlier. Dropped off after 9 at the park and pick ups didn't start until 5:15. Overall, I would recommend this hotel for a trip to Universal