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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel in Palenque with 2 bars/lounges and outdoor pool

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Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
Lobby
Terrace/patio
Business centre
Terrace/patio
Hotel Ciudad Real Palenque is a great choice for a stay in Palenque. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include 2 bars/lounges, an outdoor pool and a poolside bar.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Non-smoking
  • Bar
  • Connecting rooms available
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Spa services
  • Business centre
  • 3 meeting rooms

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is Rp1.408.731
Rp1.549.605 total
includes taxes & fees
30 Mar - 31 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite

Deluxe Suite | Living area | 42-inch flat-screen TV with cable channels, TV, streaming services

Deluxe Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, desk, laptop workspace, blackout curtains

Junior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

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HOTEL MAYA PALENQUE

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9.0 out of 10, Wonderful, 103 reviews
The price is Rp1.037.364
Rp1.224.088 total
includes taxes & fees
31 Mar - 1 Apr
HOTEL MAYA PALENQUE
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About the area

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • ‪Cafe Jade - ‬15 min walk
  • ‪Restaurante Maya Cañada - ‬14 min walk
  • ‪Mr. Taco - ‬16 min walk
  • ‪Chivo's Mar & Tierra - ‬15 min walk
  • ‪La Selva - ‬14 min walk

About this property

Hotel Ciudad Real Palenque

Hotel Ciudad Real Palenque is a great choice for a stay in Palenque. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include 2 bars/lounges, an outdoor pool and a poolside bar.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 72 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground

Working away

  • Business centre
  • 3 meeting rooms
  • Co-working spaces
  • Conference space (3100 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 2 buildings/towers
  • Built in 1994
  • Garden
  • Terrace
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Spa services
  • Water slide
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 109
  • Well-lit path to entrance
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Gravel flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Dining

Las Palmas – This poolside rooftop bar specialises in Mexican cuisine and serves lunch and dinner.
La Terraza – Overlooking the pool and garden, this sports bar specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Bambú – Overlooking the pool and garden, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 100 to 220 for adults and MXN 100 to 220 for children
  • Late checkout can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

Does Hotel Ciudad Real Palenque offer free cancellation for a full refund?

Yes, Hotel Ciudad Real Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Ciudad Real Palenque?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Hotel Ciudad Real Palenque?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Ciudad Real Palenque?

Yes, there's free self parking. Free motorhome/bus/lorry parking is available.

What are the check-in and check-out times at Hotel Ciudad Real Palenque?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 1 PM. Late check-out is available for a charge.

What is there to do at Hotel Ciudad Real Palenque and nearby?

Hotel Ciudad Real Palenque has 2 bars and a water slide, as well as spa services and a garden.

Are there restaurants at or near Hotel Ciudad Real Palenque?

Yes, Las Palmas offers Mexican cuisine, garden views and poolside dining.

Does Hotel Ciudad Real Palenque have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Ciudad Real Palenque like?

Hotel Ciudad Real Palenque is located a short 15-minute walk from El Panchán.

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Hotel Ciudad Real Palenque Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Location, easy access, clean, very enjoyable and highly recommended!..
José Luis, 2-night trip

10/10 Exceptional

Very nice place, close ( drive) to town an Zona Arqueológica
Juan M, 1-night trip

10/10 Exceptional

This has been the best hotel in Palenque for many years and it continues to be in my opinion.
Ralph, 1-night trip

10/10 Exceptional

Beautiful property
Elaine, 2-night trip

10/10 Exceptional

Excelente
Jesus Eduardo, 2-night trip

10/10 Exceptional

Nice hotel, clean and quite, super accessible, I would definitely recommend
Guadalupe, 4-night trip

10/10 Exceptional

Beautiful hotel with a nice pool
Jason, 2-night trip

8/10 Very good

Good location.
David, 4-night trip

10/10 Exceptional

Clean nice pool modern and wonderful staff
Bonnie, 1-night trip

10/10 Exceptional

The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Francisco, 2-night trip

8/10 Very good

Nice hotel
Hotel was quite nice. Onsite restaurant was better than expected. Service was acceptable and friendly. No complaints at all
James, 2-night trip

10/10 Exceptional

9 out of 10 no coffee available in room or lobby o
Hotel is very clean staff are very professional and restaurant food was delicious
Rosa, 2-night trip

6/10 Good

Hotel in the average of nearby hotels - Palenque is a very turistic city with limited services (including restaurants). The hotel itself was simple, with generally aged rooms/facilities. Big plus were the large parking and 24h reception.

10/10 Exceptional

They allowed early check-in at no additional cost
ALEJANDRA, 1-night trip

10/10 Exceptional

The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Hugo, 4-night trip

10/10 Exceptional

Hola
ANTONIO LEON, 1-night trip

8/10 Very good

Buy some sun beds, please 🙏
Nicely designed place, good rooms, closer to bus station and bars/restaurants than many other similar places. A nice big pool - and then not a single sunbeds. Huge downside.
Malene, 4-night trip

8/10 Very good

Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
David, 2-night trip

10/10 Exceptional

The hotel has a pool which is such an incredible bonus especially after walking around ruins etc in the heat. The room was good and the bathroom was fine. Both very clean. The staff were nice and helpful. The location is great. We ate dinner at the restaurant twice and the food was very nice and reasonably priced. A 10 minute walk into Centro and to a large supermarket. Overall I would recommend to family and friends.
Trudy, 3-night trip

6/10 Good

You can hear everything from the rooms near you. The staff is unfriendly and unhelpful. The only restaurant on site is nice, but the food is horrible, in my opinion.
Clara, 3-night trip

6/10 Good

Problemas de conexion a Internet
Tuvimos problemas con la conexión a internet para la laptop e incluso el problema persistio en el area de negocios
Daisy Karina, 1-night trip

8/10 Very good

Juan, 2-night trip

8/10 Very good

Bonito pero...
Me quedé 1 día con mi familia y el hotel es muy bonito, el área de alberca tiene bancas y hamacas, las áreas verdes permite una conexión con la naturaleza, las habitaciones cuentan con lindas vistas, el servicio en bueno y el personal super atento; sin embargo, para llegar a las habitaciones de día es importante que mejoren la iluminación, ya que los pasillos son oscuros. En las habitaciones había mosquitos, precisamente por estar rodeado de mucha vegetación. Lamentablemente estuvo fallando el internet y había mejor señal en la zona del restaurante. La comida es a la carta no hay buffet. Está en un punto intermedio entre la terminal de autobuses y la terminal del tren maya, saliendo del hotel puedes tomar el colectivo para ir a la zona centro. Creo que se podrían hacer mejoras en estos puntos, ya que para las personas que tienen dificultad de la vista o que son de edad avanzada podrían tener dificultades.
1-night trip

10/10 Exceptional

Alles fein!
Liegt etwas abseits des Zentrums, dafür aber sehr ruhig. Großzügige Garten- und Poolanlage
Thomas, 3-night trip

6/10 Good

essayez un autre hotel à Palenque
Certes l' accueil est correct, l' hotel est bien entretenu avec un joli parc et une jolie piscine. Mais l' ensemble est vieillissant, la piscine est pleine de feuilles mortes et il n'y a pas de bain de soleil (seulement des chaises)? Pas de réfrigérateur dans la chambre. Surtout le petit déjeuner n'est pas terrible, une des serveuses n a aucune idée de ce qu'est le service, elle ne répond même pas quand on lui dit bonjour !
BERNARD, 2-night trip